Qualtrics and ServiceNow have announced a new app to enhance employee and customer service experiences.
Available in the ServiceNow Store, the new Qualtrics Embedded Insights (QEI) gives IT and customer service agents a unified view of employee and customer experience and operational data, enabling them to create smart decisions and take immediate action to respond to employee and customer needs.
QEI offers pre-built configurations that allow organizations to see their experience data and operational data in a centralized view within their ServiceNow Workspace.
QEI also helps IT and customer service teams identify opportunities to automate routine tasks with a few clicks, rather than code. Agents can provide personalized service within ServiceNow for priority and complex issues. The app is the next step in the ongoing partnership of Qualtrics and ServiceNow, originally announced in April 2021.
“Technology has become central to employee and customer experiences. A challenging experience can have a lasting impact as people decide where to work and which brands to do business with,” said Jay Choi, Qualtrics Executive. Vice President and Chief Product Officer, EmployeeXM.
“Our integration with ServiceNow makes it easier for organizations to provide great experiences from the start, helping employees be more productive at work and more likely for customers to be heard when issues arise.”
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