Rezolve ai is the Next Gen Startup that is Revolutionizing the Employee Experience raised a total of $ 2.5M from two rounds of funding – Seed and Pre -A. The investors are from both the US and India. Now as part of the next round of GTM expansion, the company is planning a Series-A increase to drive 10X faster growth, ”disclosure is an employee experience player, offering desk automation services by delivering self-service to Microsoft teams. The organization has carved out a place through the auto revolution mechanism it offers to divert tickets to the various functions of the inquiry experience. helps its clients interact with their employees at a higher level of job satisfaction which, in turn, reflects in the form of more market share and continued revenue balance of its clients. .

Incorporated in 2017, was co-founded by Saurabh Kumar (Co-Founder and CEO), Manish Sharma (Co-Founder and Chief Business Officer), and Udaya Reddy (Co-Founder and CTO, Head of Product and Engineering). It is headquartered in Dublin, California, USA with its branch offices located in Chennai (India), Dehradun (India), and Toronto (Canada).

What unique problem is trying to solve by integrating it? is a Next-Gen Employee Service Platform developed for Microsoft Teams that solves the problem of effective employee support within the organization. The company was able to raise a total of $ 2.5M through two rounds of seed capital funding. Some of the important names among investors include Tri-Valley Ventures, Venture Catalyst, Pentathlon VC, SLO Seed, Sand Hill Angels, and 9 Unicorns among others. has a total headcount of over 50 and the organization is taking tremendous steps in expanding its services to businesses and industries.

Gives us the backstory of how the company was formed.

The three Co-Founders Udaya, Manish and Saurabh are classmates from the Indian Institute of Management (IIM, Bangalore). The three classmates walked differently after studying at IIMB.

A shared understanding of Service Desk challenges brought together three friends to start Udaya ran the ServiceNow platform and understood how current technology leaders are only limited to tracking issues rather than resolving them. Manish made deals to outsource the Service Desk and implement Service Desk platforms and realized how expensive and labor-intensive the whole process was. Saurabh runs internal IT service desks in the companies he works for and has addressed the challenges of high cost and level of employee service.

Based on their experiences, the three came to the conclusion that the Service Desk Industry needs to be plagued by innovative solutions. That was the beginning of with three co-founders setting a new vision for the service desk. Here’s how is changing the very face of the Service Desk Industry:

1) The legacy industry is product-focused to agents while makes solutions for end-user employees.

2) Traditional Service Desk is built for ticket tracking while is built for auto resolution first.

3) The traditional service desk does not divert tickets while was developed to divert up to 65 percent of tickets

4) Traditional Service Desk platforms require a lot of technology implementation and consulting to deliver results while offers not only Software as a Service but also Resolutions as a Service . The collective learning platform will provide Out of Box automation to 1000s of the types of help employees need from day one; thus helping them deliver unparalleled Return on Investment (ROI).

What problems are you trying to solve? How do you stand out from your competitors?

By offering innovative Service Desk platforms, aims to make organizations better while delivering great results to customers. According to the International Data Corporation (IDC), employees in an organization typically waste 20-30 percent of their time searching for information and asking for help. The Traditional Employee Service Desk has suffered from the problems of Low Self Service Adoption (less than 10% end-user adoption), Low Service and Long Waiting Time (Average Time to close employee requests is almost 2 days), and High Cost ($ 15 per request in the US Market). According to estimates, a whopping 80 per cent of spending in the IT and HR Service Desk fields is in Labor and is focused on offering faster and easier services at a fraction of the current cost.

In terms of competition, competes with companies in two categories: a) Legacy Mid Market Ticketing/Service Desk Companies such as JIRA, Sysaid, BMC Helix, Ivanti/Cherwell, and b) Modern automation companies that based AI such as Moveworks, Aisera, Leena.AI among others.

Over the next few years, 40K-50K companies in the Mid Market will make the transition from legacy ticketing service desks to more modern employee enabling platforms. is very strongly positioned to capture a leading share of this transition due to the following USPs:

1) Only modern AI-powered enablement solution developed specifically for the mid-market

2) Extensive out of box automation AI skills – leading to superior ROI and results

3) Only market players with a new category of endpoint automation raised the bar on how much at the service desk can be automated

4) No.#1 Service Desk for Microsoft Teams. Focus on delivering the best in class experience for the 200M Team sixers

5) Only platform that not only offers services but also helps with the upskilling workout. It offers Microlearning as a core module and makes every service request an opportunity to increase proficiency.

6) Beyond SaaS/RaaS, it is the only collective learning platform that delivers results not only with tools but also learns and improves over time.

What is your income model? How did you grow in business terms?

The services offered by are priced per employee per month model. This is very different from the traditional Service Desk (with a price per agent – and no incentive to reduce the number of agents needed!). has posted an impressive growth of 300 percent over the past 12 months. The company has more than 45 enterprise customers in its kitty including several Fortune 500 corporations. raised a total of $ 2.5M from two rounds of funding – Seed and Pre -A. Investors are from both the US and India and include Tri-Valley Ventures (California), Venture Catalyst (India), Pentathlon VC (India), VC, SLO Seed (California), and Sand Hill Angels (California). The company has an impressive capital-efficient execution and has gained a lot of runway since the last increase. Now as part of the next round of GTM expansion, the company is planning a Series-A increase to drive 10X faster growth.

What are your plans for the next 12-18 months?

Specifically, plans to achieve the following growth goals over the next 12-18 months:
1) Growth: Cross 100 Customers as soon as possible and prepare for 1000+ customers in 2 Years and
2) Continue to expand the product moat by generating new data and generating smarter ML

To accomplish these ambitious goals, the co-founders at emphasize that it is important to know that the industry is changing and in a state of continuous change. Companies need to focus on employee empowerment, digitization and cost during the post-Covid period and the rise of MS Teams is great for the organization. expects between 40,000 and 50,000 companies to look at new smarter employee support solutions in the next 3-5 years and its platform will prove an ideal solution in such a scenario.

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