SDI Presence Director Ric Mims Honored by HDI Lifetime Achievement Award | News

Head of SDI’s growing ServiceNow and Peer Recognized ITSM Practice

CHICAGO, June 16, 2022 / PRNewswire/-SDI Presence, LLC (SDI), the IT consultancy and managed services provider (MSP), has announced that Ric Mims, SDI Presence’s Director of ServiceNow Solutions, was honored by the technical support and service management industry with its 2022 Lifetime Achievement Award. The award was presented to HDI’s Mims at SupportWorld Live’s annual meeting last year May 18, 2022.

That was announced by SDI Presence Ric Mims won the HDI Lifetime Achievement Award.

HDI, the leading organization empowering the technical support and service management industry, presents the Lifetime Achievement Award annually at HDI’s SupportWorld Live. The award recognizes the long -term contribution, leadership, enthusiasm, and tireless efforts of industry celebrities who have dedicated themselves to raising the reputation of the technical support and service management profession.

“I am sincerely humbled and extremely honored that I received this prestigious award,” Mims said. “It’s great that the industry you’ve seen grow and thrive offers this valued recognition.”

Mims is a 28 -year veteran of the servicedesk management, ITSM, consulting, and operations industries. Ric has held a variety of positions throughout his career, from team leader to help desk manager to ITSM consultant. He has also served in numerous capacities for HDI, including as a member of the HDI Faculty, a frequent speaker at HDI conferences, and a former local chapter president. Ric’s most recent work covers project leadership for the planning, design, and implementation of ITSM initiatives for Occidental Petroleum, Charles Schwaband Cepheid BioTech, in addition to its current role at SDI.

“We are extremely pleased that Ric has been honored by the industry he has served for nearly three decades,” he said. Hardik Bhatt, SDI President and Chief Growth Officer. “The industry and SDI are stronger thanks to Ric, and this recognition from HDI is proof.”

As ServiceNow Solutions Director for SDI Presence, Ric Mims Builds on his experience in the IT industry to provide clients with the expertise needed to successfully complete the toughest projects. SDI’s ServiceNow expertise is growing at a very fast clip, as evidenced by recent new hires, promotions, and client wins. In 2021, SDI announced that the company had acquired an infusion of private equity capital into Abry Partners, a Boston, Massachusetts-based private equity firm, to fund its growth.

About SDI (SDI Presence LLC):

SDI Presence LLC is an IT consultancy and managed services provider (MSP) that uses its strong team presence to advance our clients into a secure digital enterprise. With a 25-year corporate resume, SDI delivers strategically managed services, IT consulting, and hybrid infrastructure solutions to optimize our clients ’technology environments. SDI is a certified Minority Business Enterprise (MBE), with a portfolio of clients that includes some of the largest airport, utility, commercial real estate portfolios, and government agencies. Visit us at sdipresence.com and connect with us on Twitter and Instagram.

For media questions, please get in touch Dawn Nash Pfeiffer at 312.580.7516 or [email protected]

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SOURCE SDI Presence LLC



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