The Role: GOLDENRULE IS HIRING! All Application Support Analysts are called. Great opportunities with Global Companies. Applications are welcome.
Skills and Experience:
Education and Experience
Education:
- BSc in Computer Sciences/ Information Systems or equivalent IT tertiary qualification
- Formal Java Qualification (Advantageous)
experience:
- More than 2 years ?? experience in an Application Service Desk and Development Role
- Customer support experience (Advantageous)
- ITSM Tools (Great ServiceNow experience)
- SDLC Experience (Advantageous)
Knowledge:
- Java, SQL, JSON, GIT
- Great: Android, iOS, Liferay, Oracle, Postgres, AWS, webservices, microservices, ServiceNow, Dynatrace, Kibana, PowerBI & REST Client
Key Responsibilities: The Application Support Analyst will support the company’s systems, applications and services by providing technical support to customers and partners worldwide. The Application Support Analyst will direct the resolution of non -major incidents and service requests in accordance with specified Service Level Agreements and Operational Level Agreements. This function requires flexible working hours due to the 24 × 5 nature of the function. Passive standby is also required on weekends in case of major incidents. The ideal candidate will have experience supporting production systems in a cloud based environment.
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