Serve Now | Workplace: The benefits of improving employee experience in the new work era

As digital transformation continues to change the way we work, employers have the opportunity to further modernize their businesses. What is the procedure for arranging video conferences with customers? Who should we reimburse eligible expenses? Companies invest a lot of money to improve the customer experience; why not improve their own employees?

The untapped potential of a great employee experience

The working environment does not look like a year ago. There have been changes in where and how we work-these changes will always be there. The ability to provide a great employee experience has become an asset in attracting and retaining talent. For organizations, related benefits go far beyond human resources; they also affect employment-related legal services.

In a ServiceNow study of more than 1,400 employees in organizations around the world, half of the participants believed that their employers did not care about improving their work experience. More specifically, they claim that after submitting a request or asking a question, it is difficult for them to inquire about their benefits, obtain computer equipment, or understand progress.

However, the same study showed that if employees have easy-to-use tools to access information, they will be highly satisfied. “Every moment in the workplace is an opportunity to satisfy employees and make them powerful ambassadors for your brand. ServiceNow’s Eastern Canada Sales Director Sebastien Ferreira said: “This has become particularly important in the past year because the telecommuting team is seeking Connect and interact with others. “

Support employees with the tools they need

By placing employees at the core of their engagement strategy, organizations can create efficient, active, and connected workplaces that enhance the overall employee experience. One of the key factors that give employees the best performance is to provide them with modern digital solutions to save them time and simplify the task at hand.

As a supplier work process digital, ServiceNow provides many new tools to improve employee experience in areas such as career path planning and internal feedback. Journey accelerator It is an application that helps managers develop personalized plans based on employee roles, and can help them better experience critical moments-such as new employee entry, promotion or transfer. Listening post It is a tool to measure how employees feel when receiving help. This provides leaders with real-time information that can help them solve problems quickly to improve the employee experience.

Compared with the current human resources platform, it has obvious advantages

Even organizations that invest in a strong human resource platform cannot meet the expectations of their employees. Why? Because these solutions are mainly to meet the needs of the management team, not the needs of the employees. When each department in the organization has its own programs, systems, and interfaces, it is up to employees to navigate them. When it comes to solving a simple problem, this situation proves to be a major source of frustration.

Technology focused on employee experience

More and more companies are turning to integrated technology platforms work process Focus on the needs of employees, whether it is information technology, human resources, accounting or legal departments. “In the eyes of employees, complex rear end Outdated should give way to a smooth and simple experience. Sebastien Ferreira said this is especially important for new team members who are hired during the pandemic and may be confused by the company’s processes. In its latest “Quebec” version, his employer’s Now Platform specifically uses artificial intelligence search and predictive IT modules to simplify the user experience.

What should we take away from it? When employers meet the changing needs of employees, they can better focus on their work and provide the same positive experience for the people they work with. Learn how ServiceNow’s Now platform can help your business provide a great employee experience.