Learn how Nyrstar maximizes the service experience with Nexthink in this webinar
Modern IT teams use various platforms and solutions to directly measure, store, monitor, repair, and process data, data, and events in their IT environment. Although these solutions are vital to daily IT operations, they only rely on technical data from the data center and ignore the most important part of the IT environment-employees. Nyrstar uses Nexthink to create valuable insights and controls to maximize employee service experience. In this webinar, Nyrstar will share their experience and the situation before and after the implementation of the tool.
Topics covered during the webinar:
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How Nyrstar uses Nexthink to create insight and control
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How to use Nexthink to provide employees with context and visibility
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How to improve incident management, service desk efficiency and overall IT governance
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How the service desk team can become proactive in incident management
After attending this course, you will learn how to create new visibility, context, and opportunities to improve IT processes and improve the daily experience of colleagues.
Practical information
date: Thursday, May 27
time: 9 a.m. to 10 a.m.
Place: Online from your own laptop, smartphone from tablet
The session is being recorded.
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Speaker
Hans Lauwers-Group Manager of IT Infrastructure Nyrstar
Hans Lauwers, 40 years old, father
van 4, Nyrstar’s IT Infrastructure and Operations Group Manager Hans is responsible for the global IT infrastructure and operations strategy of all stakeholders through the following activities: Global IT operations planning and management, including data center, WAN, LAN, telephone, SAP and Microsoft Application, service desk and deskside support.
Rik Burgering (Moderator)-ServiceNow Consultant of DXC Technology
Rik is a service management expert with extensive experience in helping companies optimize processes by providing advice, training, implementation and software development assistance. As a member of the DXC family, Rik helps our customers and provides our potential customers with tools suitable for their ITSM environment.
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#Service #experience #employees #customers
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