Service IT, IT solutions and service experts, focus on outsourcing and consulting, betting on the management solutions of the cloud multinational software development company ServiceNow. These platforms combine best practices and modern design principles, and simplify the control of internal and third-party service provision, thereby improving operational efficiency in IT and business areas.
“ServiceNow is increasingly becoming a strategic partner for service IT. We are one of the pioneers using this platform in Brazil. After five years of maturing our model, today we are embedding the solution in all areas of managed services and back-office-human resources , Finance, marketing, projects, contract management, etc.-and all our customers have benefited from the benefits”, said Eduardo Gallo, President of Service IT.
Through the applications provided in the “software as a service” (SaaS) model, the ServiceNow platform integrates the workflow, processes, and communications between employees and the managed services domain.
“The solution makes extensive use of ITSM and service management concepts. Whether it is for technical requirements such as ERP access requests or business requirements such as expense reimbursement. The platform contains global best practice templates that can easily adapt to existing rules and workflows. Carlos Almeida, Director of Managed Services at Service IT, explained that the platform’s differences are the agility of implementation, customization, update stability, modern architecture, compatibility with hybrid clouds, and easy integration with other market solutions.
“Shared service centers (CSC), human resources, and other areas that require structured interaction have seen the advantages of replacing expensive, time-consuming and inefficient manual tasks with the automation provided by this solution,” he added.
On the ServiceNow platform, requests, actions forwarding and returns are organized in a transparent and standardized manner according to the impact of each service on the business. In addition, these solutions include resource lists and comprehensive timetables to ensure that there is a realistic view of the actual cost of providing services and projects in the organization. Other benefits include real-time quality and cost control and prevention of delivery delays and failures.
The ServiceNow platform also automatically imports built workflows and dashboards. The developed rules and processes will also be automatically migrated. The customer runs in a data center with occasional instances. In practice, this allows the entire load to be transferred so that upgrades or maintenance do not interfere with ongoing operations. By integrating event logs and information security framework data, ServiceNow combines security policies with IT activities and other areas to make actions effective and results.
Service IT’s service management model allows the company’s process automation to start immediately, which has a clear positive impact on costs, service quality, and organizational results. “We use the most innovative technologies and best business practices, while aligning with each customer’s values and differences,” Almeida concludes.
#Service #strengthens #partnership #ServiceNow
More from Source