ServiceNow and Celonis establish a strategic partnership to redefine the way they work

Amsterdam, October 6, 2021 – ServiceNow and Celonis announced a strategic partnership, which will help companies get the most out of their digital investments. Successful digital transformation is essential for the company to thrive in the future. The combination of ServiceNow’s low-code workflow platform and the real-time process execution capabilities of Celonis Execution Management System (EMS) can help organizations achieve this goal. ServiceNow also announced its intention to make a financial investment in Celonis.

The two parties jointly provide solutions that allow users to identify processes suitable for automation. In addition, digital workflows were created to optimize these processes. Together, the two companies allow customers to better understand how work flows in their organizations. Acting on these insights can accelerate digital innovation and predict how to work better.

ServiceNow CEO Bill McDermott said: “As business leaders face important choices that determine the success of their business models and digital growth, innovation is exploding. “ServiceNow and Celonis are joining forces to help the company Deal with today’s biggest challenges, such as process bottlenecks, integration challenges, and employee frustrations. The workflow revolution is underway, and we are in a leading position in this once-in-a-lifetime opportunity to allow everyone to work better. “

Celonis co-CEO and co-founder Alex Rinke said: “The winner of this digital innovation battle is the company that makes data best for them.” The collaboration with ServiceNow highlights the importance of data in the enterprise. The importance of the software field. We make Celonis the most innovative and reliable partner for every team, manager and organization. Data execution changes and empowers any business. “

“Celonis and ServiceNow are at the forefront of their respective fields, and we are very excited about the business process opportunities they will jointly open up,” said the doctor. Matthias Egelhaaf, Director of Digital Solutions at Siemens GBS. “At Siemens GBS, we are pioneers in using Celonis. We have seen our process produce positive results, and we are now looking forward to experiencing the benefits of ServiceNow and Celonis.”

According to Gartner, the market value of software supporting hyper-automation will reach 860 billion US dollars by 2025¹However, many companies fail to maximize the value of their digital investments because they lack insight into outdated processes that hinder their business operations. To make automation work truly effective requires understanding how “work” flows through the organization, people, processes, and systems. ServiceNow and Celonis help organizations map all workflows and then build digital workflows to achieve better and more efficient work.

Customers will be able to quickly identify bottlenecks in the process and automate solutions to improve customer satisfaction, increase sales and increase profitability. By integrating data execution, automation, machine learning, process mining, robotic process automation, and low-code application development on Now Platfom and Celonis EMS, customers can obtain the real-time insights needed to quickly and continuously manage their workflows and continue to improve.

The goal of the two companies is to launch their first joint solution in the first half of 2022. ServiceNow and Celonis have established a strategic listing relationship through joint investment, joint development, marketing and sales. In addition, Celonis plans to use ServiceNow for IT and employee engagement. ServiceNow has used Celonis’ process mining technology within its organization to identify bottlenecks in internal financial and sales processes.

¹ Gartner, Predictive Analytics: Supporting Hyper-Automation of Software, Global, Cathy Tornbohm, Fabrizio Biscotti, Rachel Chippendale, March 22, 2021.

Forward-looking statements
This press release contains forward-looking statements regarding the future expectations, plans, and intentions of the partnership between ServiceNow and Celonis. Such statements also include statements about expected investments and performance. Future statements are affected by known and unknown influences and are based on opinions that may be incorrect. Therefore, actual future events may differ from those stated in future statements. If any statement proves to be incorrect in the future, ServiceNow has no obligation or intention to modify and update future statements. Factors that affect the realization of future statements include the delay and complexity of the formation of partnerships, and the uncertainty of whether sales performance justifies the partnership. Additional information about factors that may affect ServiceNow’s financial (and other) results is part of the data that ServiceNow provides to the Securities and Exchange Commission on a regular basis.

Celonis
Celonis believes that any company can release its full execution capabilities. Celonis Executive Management System (EMS) is supported by the company’s process mining core and provides a set of tools, applications and developer studios for business users. This product can help companies eliminate multi-billion dollar business inefficiencies. Celonis has thousands of customers worldwide. The company is headquartered in Munich, Germany and New York City, USA, with 15 offices around the world.