ServiceNow and Celonis establish a strategic partnership to rethink workeezed

ServiceNow and Celonis announced the signing of a strategic partnership to help companies maximize the impact of digital transformation and return on investment, which is a necessity in today’s work world. This collaboration combines ServiceNow’s low-code workflow platform with the real-time process execution capabilities of Celonis’ Executive Management System (EMS). In addition, ServiceNow also intends to make a financial investment in Celonis.

ServiceNow and Celonis will jointly provide solutions to help their customers identify and prioritize processes that can be automated, and then build digital workflows to optimize them for smoother operations. Together, ServiceNow and Celonis will help customers better understand how work is organized in the enterprise. They will use this information to come up with a new organizational flow chart, with the purpose of accelerating the company’s digital innovation and making it more efficient.

Gartner said that by 2025, the hyper-automated software market will reach nearly $860 billion[1]However, many companies fail to maximize the value of their digital investments because they fail to measure how outdated processes hinder their business development. In order to apply automation to improve its business performance, organizations must understand how people, processes, and systems work. Through this partnership, ServiceNow and Celonis will help customers draw these interaction diagrams in real time, and then create digital workflows designed to automate process execution and final activities more effectively.

They will be able to quickly identify process bottlenecks and automate solutions to help increase customer satisfaction, drive revenue growth, and improve cash flow and profit margins. By integrating data execution, automation, machine learning, process mining, robotic process automation (RPA), and low-code application development into their products, ServiceNow and Celonis will provide their customers with the real-time information they need to quickly and continuously Improve their workflow.

The joint solution is expected to be launched in the first half of 2022. ServiceNow and Celonis have agreed in principle to form a strategic market alliance, including mutual investment, joint development commitments, and marketing and sales. In addition, Celonis plans to use ServiceNow to manage digital workflows involving IT and employees. As far as ServiceNow is concerned, it has applied Celonis’ process mining capabilities to its financial and sales processes.

[1] Gartner, Predictive Analytics: Supporting Hyper-Automation of Software, Global, Cathy Tornbohm, Fabrizio Biscotti, Rachel Chippendale, March 22, 2021.