ServiceNow and Celonis join forces to tackle traditional IT complexity

Pushing the new wave of technology to the front line of the toughest battle for corporate IT, ServiceNow and Celonis promise to unlock the intricate legacy systems through a series of options that corporate customers can choose.

In my weekly Top 10 Cloud Wars Ranking, goofy Serve immediately Yes #7, I have seen it in recent weeks Market value matches or even exceeds No. 9 IBM.

Celonis itself is a high-flying man, and its breakthrough process mining technology (recently called “executive management”) has been adopted by thousands of customers around the world.

In today’s announcement, the leaders of ServiceNow and Celonis focused on their joint capabilities to help companies identify processes that should be automated, and then optimize the integration to seamlessly integrate into digital business operations, which is critical to competition in the digital economy .

While reading the materials published by ServiceNow and Celonis, My feeling is that these companies wisely choose to provide customers with a set of options on how to deploy new solutions. Customers can:

• Choose to focus on solving the current process bottlenecks while maintaining the status quo of its environment;
• As part of a broader reform, upgrade to a new solution, which will ultimately bring greater benefits, but at least moderately destructive in the process; or
• Choose to deploy some combination of the two by attacking the bottleneck and adding components of the broader solution provided by ServiceNow and Celonis.

The press releases of these companies provide forward-looking and moderate speculative testimony from a division of the industrial giant Siemens. Matthias Egelhaaf, head of digital solutions, stated that Siemens GBS “saw the positive results of our process” when using Celonis in the early days, adding that “we will be able to unlock the services of ServiceNow and Celonis together. I’m very excited about the business process opportunities.”

ServiceNow CEO Bill McDermott provided a broad perspective and stated in the press release that the real goal is to help business leaders “develop business models and accelerate business transformation.” McDermott said that by working with Celonis to carry out this program, technology companies hope to help customers “free the business from decades of process bottlenecks, integration challenges, and labor setbacks.”

My view on the partnership described by McDermott is that this partnership will help accelerate business operations, analyze data, optimize operations, and make more informed decisions.

Co-founder and co-CEO Alex Rinke said that from Celonis’ perspective, the program aims to help customers “use data for all aspects of business execution.” He added that the collaboration “highlights the importance of data to the enterprise software revolution.”

For ServiceNow, Celonis and their customers, this is a major move because it provides these customers with more choices to help them figure out how to get the most value from the traditional environment, while still being able to move at their own pace Towards a digital future.

I think we will see more partnerships involving Cloud Wars Top 10 vendors, such as ServiceNow, in high-growth new areas such as RPA and other types of automation, low code no code, machine learning, digital twins and hybrids Reality.