Jira Service Desk and ServiceNow are software platforms. Their life cycle is not a field service management (FSM) solution, but for many companies, these tools can perfectly organize, track, and approve FSM workflows.
Compare ServiceNow and Jira
- ServiceNow overview
- Jira Service Desk Overview
- The main commonalities between ServiceNow and Jira
- The main difference between ServiceNow and Jira
- Choose the best field service management software
ServiceNow overview
ServiceNow runs entirely in the cloud, simplifying and automating business functions such as field service management.
It is based on the ticketing system and is a platform as a service (PaaS) solution, originally designed as an IT service management tool, but with a powerful and adaptable FSM component. In fact, its advantages in other fields make it a strong competitor in various industries that require work order-based workflow functions.
Since ServiceNow is built from the ground up as a cloud-based product, integration with other platforms is the key to its operations, and many other tools can enhance or extend its functionality.
However, it is important to remember that, according to some user reviews found online, ServiceNow is not as interactive as Jira, but it lacks visual sensitivity and easy-to-use learning curve, which makes up for flexibility.
Jira overview
From the online workflow platform giant Atlassian, Jira is more or less an add-on built on Atlassian products, and is closely connected with the company’s ecosystem of other solutions. This means that the number of third-party applications connected to it is incredible-Atlassian Market offers more than 2,400.
Jira was originally born as a bug test tracker and traffic management tool for software and mobile applications, but as part of the Atlassian product and platform series, it is very flexible and it has applications in all other industries and use cases, including on-site Service management. Today, Jira is a highly customizable and proven project management system that will make you more agile than ever.
The main commonalities between ServiceNow and Jira
Although both tools are built as a ticketing framework, many companies use them as a complete field service management solution. But the commonality of these two platforms has the greatest impact on usability is the rich integration they provide. With the proliferation and growth of cloud computing products and platforms, easy connection with other business applications is in many ways more important than the core feature set that comes with the product.
Jira even provides a powerful REST API, which makes it more widely used, because your development team can customize automatic calls from internal applications.
The main difference between ServiceNow and Jira
Like industry leader Atlassian’s other platforms and tools, Jira has a well-thought-out interface that can be easily accessed and used via any size web browser on any device. Although ServiceNow is not inferior in user interface (UI), it is more like being released and developed as an enterprise-level tool. This means that if you are a small business, you will have accessibility issues, because the interface and all the information it tries to convey at once can make you feel a bit burdened.
The price of Jira is $10 per month for three users and $20 per month for four or more users. Consistent with its corporate target market, ServiceNow’s starting price is 1,000 times its annual price: the annual fee for the lowest service level is $10,200.
This is a steep growth, but even many small businesses can afford it, so don’t discount ServiceNow right away-it has such a large share of the FMS market for good reasons. ServiceNow includes methods that allow customers, users, and employees to share and manipulate information very easily in the workflow, all of which are very clearly marked and explained to those who need to access it.
ServiceNow has a steeper learning curve, but once you get there, it can be very powerful. It contains many out-of-the-box features that Jira does not have, such as customer surveys, incident management, a complete knowledge base/FAQ engine, multi-site support, and methods for entering and sharing service level agreements.
Choose the best field service management software
On the surface, ServiceNow seems to be suitable for larger organizations, if you have dozens or hundreds of agents, it does seem to be more suitable for your situation and needs.
But it provides features that Jira doesn’t (and vice versa), so make sure you accurately plan the features you need in the field service management tool-for example, do you need to track vehicles or inventory? To what extent do you want customers to be able to review or take action on their own parts of the supply chain? The answers to these and more questions must be organically generated from what you want to do, and they will show you the path.
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