ServiceNow Announces Acquisition of Observability Company Lightstep

ServiceNow announced an agreement to acquire Lightstep, a company positioned in the next-generation observability market. Through the acquisition of Lightstep, ServiceNow will consolidate and accelerate its position as a leading digital business enterprise platform.

ServiceNow has been recognized as a market leader in IT service management, IT operations management, and digital workflow. With Lightstep becoming an emerging pioneer in cutting-edge solutions for application monitoring and observability, ServiceNow will help DevOps engineers develop, deploy, run, and monitor the latest cloud-native applications.

ServiceNow and Lightstep will extend the benefits of observability to all business areas through digital workflows, transforming real-time insights into actions for all technologies, all personnel, and all processes involved in digital business.

In a cloud-based and DevOps-based world, the software applications that power today’s enterprises are becoming more and more complex. Nonetheless, organizations are still expected to increase innovation and speed without sacrificing reliability and performance. The combination of ServiceNow and Lightstep will provide in-depth operational insights, allowing the company to use its modern technology framework more effectively.

Lightstep’s solution analyzes system-wide metrics and tracks data in real time to understand the causes and consequences of changes related to application performance, reliability, and development speed, while Now Platform coordinates technical and team responses to bring insights and required actions Connect to promote digital transformation.

Customers will find that using Lightstep’s capabilities and ServiceNow’s IT workflow solution’s ability to splice different elements into a single digital structure can more easily monitor and respond to key software health signals and indicators. This will provide companies with the confidence and clarity they need to accelerate innovation and achieve better results throughout the digital experience.

Lightstep is an observability solution used by cloud-native companies such as GitHub, Spotify, and Twilio, as well as fast-growing companies whose businesses increasingly rely on software applications. Lightstep’s platform provides a unified approach to observability, with system-wide visibility and integrated insights into metrics, distributed tracking, and logging. This helps organizations increase the speed of software development without compromising quality and promote faster innovation throughout the digital customer experience.

Headquartered in San Francisco, Lightstep was founded in 2015 by CEO Ben Sigelman, COO Ben Cronin, and Chief Architect Daniel Spoonhower. The key team members of Lightstep helped define modern observability, thanks to their previous metric tracking and monitoring work at Google. Lightstep professionals also co-created the OpenTracing and OpenTelemetry open source projects to promote the general migration of the market from proprietary solutions to portable, non-disruptive tracking, metrics and records based on open standards.

ServiceNow expects to complete the acquisition in the second quarter of 2021. Financial details of the transaction were not disclosed.