BERLIN (Reuters) – US technology platform ServiceNow is entering into a strategic partnership with German software company Celonis to help customers identify workflow processes that can be automated, the two companies said on Wednesday.
The partnership includes Service Now making an unspecified investment in Celonis and will combine Service Now’s workflow platform with Celonis’ performance management system that crunches data to tackle problems and automate decision-making.
German business software company SAP’s competitor Celonis has become the country’s most valuable startup. It raised $1 billion from investors in June, giving the company a post-fundraising valuation of more than $11 billion.
Co-Chief Executive Alexander Rinke, who co-founded Celonis with fellow students from the Technical University of Munich in 2011, told Reuters that the partners would launch the combined products as early as the first half of 2022.
Service Now CEO Bill McDermott, who led SAP for a decade until 2019, said he was looking forward to working with Rinke: “We’ve known each other for centuries and have been good friends for a long time. “
McDermott compared Celonis’ work to an X-ray that shows what’s broken and what needs to be replaced: “ServiceNow will build on this with new procedures.”
Celonis initially developed and marketed process-mining software that enables customers to analyze swaths of data thrown in by modern company operations and find ways to improve their business processes.
It rebranded as a performance management platform after it acquired Czech peer Integromat last year, and will invest the proceeds of recent fundraising to enable its software to deliver better recommendations and make better decisions. McDermott sees the collaboration as an opportunity for ServiceNow to gain a stronger foothold in Germany. “Germany is my second home,” he said.
(Reporting by Nadine Shimroszyk, Writing by Emma Thomasson; Editing by Steve Orlofsky)
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