Wow! ServiceNow was appointed as a leader in the Magic Quadrant for ITSM Tools and ranked highest in terms of completeness of vision and ability to execute in the 2020 Gartner Magic Quadrant report. We are frustrated and satisfied with the success reported by our clients.
You may be wondering whether this excitement will disappear after being named a leader in the Magic Quadrant for 7 consecutive years. On the contrary, our determination to innovate for our customers has never been stronger.We believe that Gartner’s praise proves that we “Hungry and humble” Abide by professional ethics-eager for customers to do the right thing, and continue to execute to meet their needs, and humble understanding of effective methods and ineffective methods, so we can make the right investment on behalf of customers.
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Clear purpose
When Fred Luddy launched ServiceNow in 2004, his basic premise was “Enable people to work effectively through the enterprise.” Today is more correct than ever.
Although 2020 has brought huge and unforeseen challenges, ServiceNow still uses this as a driving force to provide customers with the work processes and applications required for emergency response and safe return to the workplace. The rise of the company and its operators.
Platform platform
These unusual times have obviously caused a huge demand for digital experiences. Nine out of 10 CEOs in the world want to support digital transformation, but only four out of ten CEOs expressed their willingness to prepare for this. ServiceNow is closing this gap with the powerful and flexible NowPlatform®.
With its single unified data model and built-in machine learning capabilities, ServiceNow®ITSM can seamlessly integrate with existing enterprise solutions to keep businesses running smoothly and provide an excellent digital experience and increase productivity.
For example, the ServiceNow virtual agent available to employees 24-7 can understand natural language and provide employees with answers quickly in the age of remote work.
As machine learning is built into the ServiceNow platform, IT departments can increase the degree of automation: automatically assign incoming incidents, IT support staff get immediate solution suggestions based on similar incidents resolved in the past, and intelligently identify and identify any potentially significant event. Address them before they have a negative impact on the business. To avoid the frustrating UI slowdown, our Agent Workspace enables IT support staff to quickly and concurrently solve multiple problems, while also receiving AI-assisted solution suggestions directly in the interface.
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Build a future-oriented ITSM
I believe that Gartner recognized ServiceNow as a leader not only because we listened to customer feedback, but also because we foresee their needs. We invest a lot of money to build IT service management solutions that can resume business development.
For example, ServiceNow’s Walk-Up experience (used for rapid face-to-face support) is now equipped with extensions to support effective remote event management. Through planned pickup and adaptive work distribution rules, it can realize a contactless, warehouse-style pickup center.
With more and more remote employees, IT employees must meet with employees on the channels they use (Slack, Microsoft Teams, or other channels). ServiceNow also integrates with Amazon Connect to provide seamless voice and chat capabilities so that employees can resume work with minimal downtime. ServiceNow self-service can resolve up to 80% of incidents or requests, allowing IT staff to focus on more strategic issues.
Promote growth but control costs
IT and business leaders know that now is the time to increase productivity, reduce expenses, and prepare for a more resilient future. Independent research shows that organizations that switch to ServiceNow have saved a total of $8.9 million, because IT and staff productivity has improved. The reduction in overall IT maintenance and development costs has saved another $6 million.
Behind every wonderful experience…It’s a great workflow. We always thank our customers and serve their business goals. We have confidence. Gartner’s latest recognition is a testament to the strategy, execution and innovation we provide to our customers.
There are many resources and customer success stories on our website. If you have any questions, please contact us.
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