Servicenow brings the function of mixed work

Servicenow has carried out the second major upgrade of this year’s IT service management platform of the same name. After the spring “Quebec”, the Roman version is now ready. According to a press release, the company can therefore meet the requirements of the mixed work world.

News in this version includes employee tools:

• In the “Employee Center”, employees can quickly and easily find personalized information across departments, complete tasks, receive help, and request services. Servicenow emphasized that the service is also integrated into Microsoft Teams. The company announced the first team integration in February.

• “Employee Journey Management” aims to guide employees through the cross-departmental process from onboarding to leaving. In addition, this feature enables HR teams and managers to use code-free tools to personalize resources, plans, and requirements.

In the field of automation, among other things, there are the following innovations:

• “Automated Discovery” identified the ten most important ways to automate workflows from more than 180 topics through Servicenow applications (such as virtual agents, automatic routing, and agent assistance).

• “Health Log Analytics Enhancements” should be able to automatically identify and resolve potential problems before they occur and affect users.

Servicenow also launched the “Mobile Application Generator”. This will enable developers to quickly and easily build and configure mobile applications for iOS and Android. This works through a single interface, Servicenow writes, and promises to “improve features and user guides.”

According to Servicenow, the Roman version is now available. The product website provides more information about the new features.

SBB is also one of the users of the Servicenow platform. If they only use the platform in the IT department for a long time, they now also hope to use it in other company areas. For implementation, the railway company is collaborating with DXC Technology, which you can read here.