ServiceNow CEO Bill McDermott plans for expansion

Hello and welcome to Protocol Enterprise! now: how ServiceNow CEO Bill McDermott hopes to lead the company to promise land, why Snowflake is starting to talk about security and this week on enterprise tech moves.

Live from Las Vegas

It’s common for enterprise software CEOs to make bizarre claims in attempts to upsell customers, but no one fully embodies such an ethos as Bill McDermott.

Over three days at ServiceNow’s recent Knowledge 2022 conference in Las Vegas, Protocol actually met the charismatic CEO behind the fast -growing SaaS company.

Bill McDermott wants to lead ServiceNow to promised land.

  • Part of what sets McDermott apart from other tech leaders like Larry Ellison, Diane Green or Hasso Plattner is his guts and salesmanship – which, in enterprise software, can be more valuable than nuts and bolts. of the product.
  • “He’s a killer weapon that the company has in this war for enterprise software supremacy,” said Wolfe Research analyst Alex Zukin. “He just has an incredible history of scale and has built ridiculously strong relationships with many [top executives]. ”
  • Now McDermott has ambitious plans to reach $ 11 billion in revenue by 2024 while making ServiceNow the “defining enterprise software company of the 21st century.”

But ServiceNow faces a fair share of skeptics asking if the company will achieve its daring goals.

  • In enterprise software, passing the $ 10 billion revenue mark is already difficult-getting there organically, and with a pure-play software approach, will be even more difficult.
  • To succeed, ServiceNow needs to stay true to the roots of its in-house development amid aggressive product expansion and increasing competition from larger rivals like Salesforce.
  • The company also faces the current hurdle of maintaining a self-described “unique” culture amid an ambitious growth plan that could see the company catapult over 35,000 employees over the next few years.

Ultimately, McDermott’s own perspective and appreciation can make or break the company’s ambitions.

  • Whatever may be said about Bill McDermott, it’s hard to believe that he is sincere in his passion for ServiceNow. In conversation, he often makes the jump between selling workflow automation software and “changing the world.”
  • If he infects his colleagues, employees, and customers with the same feelings, he may just succeed in his ambitions for ServiceNow.

Read the full story here.

– Aisha counts (email | kaba) and Joe Williams (email | kaba)


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Snowflake security data push

What is the next frontier in cloud data management? If you ask Snowflake, it brings cybersecurity teams to the modern data stack, in the same way that many other parts of the enterprise have done in recent years.

Almost every security team today struggles with challenges such as siled data and a need for more data -savvy decisions to be made by leadership, according to Omer Singer, head of Cybersecurity Strategy at Snowflake. “Breaking down silos – that’s what we do,” Singer said. “The ability to do that for cybersecurity is a priority for us today.”

Earlier this month, Snowflake announced a new type of cybersecurity workload that aims to make it easier to integrate security data in one place in the cloud. Key advantages include the ability to integrate security data with business and contextual data, for better threat detection and management, along with the opportunity to leverage business intelligence, according to the company.

Within a typical organization, “security has been running on a separate stack for a long time, with many not yet aware of the benefits of owning their data on one data platform,” Singer said. “So this is a huge change. It’s not just a better backend technology for a particular security solution.”

While Snowflake has been working with customers about data security use cases for years, the company is just starting to be more vocal about it, Singer acknowledged – including this week at Snowflake Summit 2022. “It’s the best kept secret in cybersecurity,” he said.

– Kyle Alspach (email | kaba)

Business moves

Over the past week, integration platform Boomi added new members to its C-suite, while Wikimedia and Liberty Mutual updated their top technology roles.

Madeline Ling CFO now at Boomi. Ling is former CFO for SimpliSafe, Agoda and VMWare’s Greater China region.

Fran Wilson is now CMO of Boomi. Wilson previously held marketing leadership roles at Riskified and Red Hat.

Selena Deckelmann is named chief product and technology officer at Wikimedia. Deckelman was formerly SVP of Mozilla where he was responsible for Firefox.

Monica Caldas was appointed CIO of Liberty Mutual. Caldas was a former deputy CIO, and was global chief information officer at GE before joining Liberty Mutual.

– Aisha counts (email | kaba)

Around the enterprise

Databricks plans to hire 2,500 employees this year, according to The Information, as the enterprise tech database continues-for now-to avoid the freeze and layoff of hiring seen in other sectors of the tech industry.

The new CEO of Splunk will take on a very active management role its product development organization, as the company continues the transition from the data center world to the cloud.


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Thanks for reading – see you tomorrow!


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