ServiceNow / Cisco: Enhancing Contact Tracking Features | Technology and Artificial Intelligence | North American Business Director

In an announcement issued by ServiceNow, the company reported on its latest partnership with Cisco to enhance COVID-19 contract tracking capabilities.

As part of the partnership, ServiceNow has integrated Cisco DNA Spaces into its WiFi-enabled Proximity Reporting application. This integration will enable companies returning employees to work and have the ability to monitor their work spaces to ensure that social distancing is applied. In addition, the company has added other features to its ServiceNow Safe Workplace suite to make travel safer and more manageable.

Blake McConnell, Senior Vice President of ServiceNow Employee Workflow Products, said: “We are committed to innovating and expanding the ServiceNow Safe Workplace suite to help companies manage new complex workflows to help keep employees healthy and workplace safe.”

“With the powerful features of Now Platform, we are helping customers navigate this uncharted territory and solve the unique challenges arising from the pandemic, so that the company and employees are confident and safe to return to the workplace.”

Once integrated, both Cisco and ServiceNow customers can import location-based data into contact tracking applications to identify potential interactions with affected employees.

Proximity data from Cisco DNA Spaces also allows customers to better understand the extent of each interaction and potential contact with the floor or building.

ServiceNow and Cisco’s ambition is to help reduce the spread of infectious diseases in the workplace, such as COVID-19, by identifying on-site employees who may be in contact with affected employees.

Rajesh Reddy, product lead at Cisco DNA Space, added: “We are delighted to work with ServiceNow to help our customers prioritize the health and safety of their employees.”

“By integrating the industry’s leading indoor cloud positioning platform Cisco DNA Spaces with the functions of the ServiceNow platform, customers can more easily deploy and manage end-to-end workplace return solutions. Our customers know they have solutions for incidents. Respond quickly while also protecting the privacy of employees, so you can safely introduce the policy of returning to work.”

ServiceNow also launched its employee travel safety application as part of its Safe Workplace suite. The application enables organizations to pre-approve business trips based on the security of the destination. The app also provides automatic health verification before and during travel, as well as daily contact tracking check-in to ensure compliance with company safety guidelines.

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