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The purpose of this practical CMDB design book is to provide you with a consistent approach to design Your CMDB in ServiceNow. This book will provide step-by-step instructions for creating an effective CMDB blueprint model to be used and awaken your service management from within by empowering you to make better decisions.
The simple key to a successful CMDB implementation is to bring together people, process, and product. We hope this methodology will help you write you own CMDB mantra, re-imagine your current CMDB and help you implement ServiceNow on the right foot.
Your ServiceNow CMDB must allow you to identify, control, record, track, report, audit, and verify the value and ownership of all service assets throughout their lifecycle, including Business Services and all supporting services of your business.
Contact us at: [email protected] for more information.