ServiceNow CMDB 201: Awaken Your Service Management From Within

Service Asset Management and Configuration Management, collectively referred to as SACM, are the foundational processes that seek to provide an accurate and logical model of the IT infrastructure and the relationships that exist between components, systems, and provided services. They are one of the components of a larger IT Service Management vision that seeks to ensure Business Services are aligned with business needs. It also provides the core data used in other related processes such as Incident resolution, Problem analysis, Change Management risk analysis, Release Management development and design, to mention a few.

The purpose of this practical CMDB design book is to provide you with a consistent approach to design Your CMDB in ServiceNow. This book will provide step-by-step instructions for creating an effective CMDB blueprint model to be used and awaken your service management from within by empowering you to make better decisions.

The simple key to a successful CMDB implementation is to bring together people, process, and product. We hope this methodology will help you write you own CMDB mantra, re-imagine your current CMDB and help you implement ServiceNow on the right foot.

Your ServiceNow CMDB must allow you to identify, control, record, track, report, audit, and verify the value and ownership of all service assets throughout their lifecycle, including Business Services and all supporting services of your business.

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