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The company released an app to help organizations intelligently manage their operations and partners during the COVID-19 pandemic.
Digital transformation
Do you know how to deal with business crisis management during COVID-19? ServiceNow is released for free and published in Spanish, providing a series of applications that will provide your customers with flexibility, agility and efficiency to ensure the health and well-being of collaborators.
Alejandro Martínez, Regional Director of Business Partners for ServiceNow Mexico and Latin America, He said these applications allow organizations to interact with employees to automatically know who is infected and what to do in an emergency.
“I can assure you that what we are going through is the most important event we will experience in our lives, and we have talked a lot about the acceleration of digital transformation.
Martínez explained: “The main driver of this transition is this virus, which shows that there is indeed a need to continue digital operations from any angle.”
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For senior managers, there are three main customer needs: continue to provide an excellent user experience, increase interaction with employees, and implement digital workflows to reduce costs and automate operations.
The company provides you with applications that can help organizations intelligently manage their operations and partners during a pandemic, including:
1. Emergency communication. During the workflow crisis, Platform now Help the company establish contact with employees while assessing impact; in this way, employees can communicate via email to provide information, security measures, and even request a response to confirm that the employee is OK.
2. Automatic emergency report. This workflow can help employees inform their employers that they are in quarantine and can provide a supportive workflow when they return to the activity.
3. Emergency exposure management. This application will work when the company detects that one of its employees has been diagnosed with a disease. With this workflow, employers can determine other people who may have been contacted based on the meeting history.
These applications are part of the “Customer Service Plan” dedicated to providing support to supplier employees, customers and users, while they focus on maintaining the supplier’s business operations during this period. Coronavirus disease.
Training implementation channels
Martínez said the company started the channel training process to replicate with their customers. He emphasized that there are about 20 channels in the region using these applications, and they are ready for rapid implementation with end customers. In Mexico, for example, more than 15 companies have implemented these solutions.
>> www.servicenow.com.mx
Business Contacts
name: Alejandro Martinez
goods: Regional Director of ServiceNow Mexico and Latin America Business Partners
phone: 01 55 9171-1940
mail: [email protected]
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