For millennia, people have devised ways to make life easier and better for people with disabilities, whether physical or cognitive, whether born that way, or face similar life issues. , whether from age or otherwise, and with modern technology, making things. the more accessible becomes the more important.
Service Today. The company styles itself as “the leading digital workflow company that makes work, better for people.”
Earlier this month, ServiceNow announced new accessibility investments to make its “Platform Today” more inclusive for a wide range of diverse needs, whether physical or cognitive.
The company explained that it created a cross-functional organization, the “Center of Excellence for Accessibility,” and appointed Apple and Nike veteran Eamon McErlean as vice president and global head of accessibility to lead inclusive innovation at Now Platform.
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Amy Lokey, SVP, global head of design at ServiceNow said: “These new investments will create more equitable experiences for ServiceNow employees and customers.
“Diversity, integration, and ownership foster innovation and a business requirement for our company’s long-term success. Accessible technology for all increases productivity, attracting a wider talent pool , and can play an important role in driving business growth. Eamon is an industry visionary, and we welcome him to the ServiceNow family as we continue to make the world of work better, for everyone. ”
You can read Lokey’s blog post on the announcement here.
According to the Australian Institute of Health and Welfare (AIHA), approximately 1 in 6 (18%) people in Australia have a disability, while in the US, the US Centers for Disease Control and Prevention (CDC) estimates 61 million Americans are disabled. disability, who is one in four adults in the US.
Under McErlean’s leadership, and in partnership with engineering leaders across ServiceNow, ServiceNow said its Center of Excellence for Accessibility will provide the company’s product teams with “resources and training across research, design, engineering, and product management, to help ensure that the company’s products provide an optimal experience for all users. ”
We were told that The Center will “also work closely with other departments within ServiceNow to maintain an inclusive and accessible work environment for the company’s more than 16,000 global employees. It’s more than just physical. accessibility, such as wheelchair ramps and accessible restrooms, with a focus. on digital accessibility, where information and communication technologies are accessible to all. “
In addition, throughout 2022 and beyond, the “Center of Excellence for Accessibility” will work closely with ServiceNow partners and customers, who are on their own accessibility journeys, as well as existing internal employee group, to seek continuous feedback on ServiceNow products.This will prioritize keeping accessibility early in the design and development process and reduce the need for future product repairs. “
McErlean said: “Accessibility needs to be at the forefront and core of every modern software experience.
“Companies should think about accessibility the same way they think about security or performance and make it a common part of their overall product development process. I’m excited to join a company fully committed to accessibility. I look forward to being a trusted partner for adaptive ServiceNow users so we can work together to strengthen our relationship with the accessibility community around the world. “
McErlean recently served as senior director of reliability at Nike, where he built the company’s digital accessibility initiatives from scratch to ensure accessibility standards are embedded throughout the product lifecycle. He also holds senior positions at Apple and the Royal Caribbean Group.
McErlean will report to Jon Sigler, SVP of the business unit at the ServiceNow Platform.
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