Apple and Nike veteran Eamon McErlean joins ServiceNow to lead the design and innovation in product accessibility
SANTA CLARA, Calif., Jan. 20, 2022-(BUSINESS WIRE)-ServiceNow (NYSE: NOW), the leading digital workflow company that makes work, work better for people, today announced new accessibility investments to make it more inclusive the Now Platform for a wide range of diverse needs, whether physical or cognitive. The company created a cross-functional organization, the Center of Excellence for Accessibility, and appointed Apple and Nike veteran Eamon McErlean as vice president and global head of accessibility to lead inclusive innovation on the Now Platform.
“These new investments will create a more equitable experience for ServiceNow employees and customers,” said Amy Lokey, SVP, global head of design at ServiceNow. “Diversity, integration, and ownership foster innovation and a business necessity for our company’s long-term success. Accessible technology for all increases productivity, attracts broader talent, and can play an important role in driving business growth. Eamon is a visionary in the industry, and we welcome him to the ServiceNow family as we continue to make the world of work better, for everyone. “
According to the U.S. Centers for Disease Control and Prevention (CDC), 61 million Americans – or 1 in 4 adults – have a disability. Under McErlean’s leadership, and in partnership with engineering leaders across ServiceNow, the Center of Excellence for Accessibility will provide ServiceNow product teams with resources and training across research, design, engineering, and management. of the product, to help ensure that the company’s products provide the optimal experience for all users. The Center will also work closely with other departments within ServiceNow to maintain an inclusive and accessible work environment for the company’s more than 16,000 employees. It goes beyond physical accessibility, such as wheelchair ramps and accessible restrooms, with a focus on digital accessibility, where information and communication technologies are accessible to all.
Throughout 2022 and beyond, the Center of Excellence for Accessibility will work closely with ServiceNow partners and customers, who are on their own accessibility journeys, as well as with existing internal employee groups, to seek continuous continuous feedback on ServiceNow products. This will prioritize accessibility compliance early in the design and development process and reduce the need for future product fixes.
“Accessibility needs to be at the forefront and core of every modern software experience,” McErlean said. “Companies should think of accessibility the same way they think about security or performance and make it a common part of their overall product development process. I’m excited to join a company that is fully committed to accessibility. I look forward to being a trusted partner for adaptive ServiceNow users so we can work together to strengthen our relationship with the accessibility community around the world. “
McErlean recently served as senior director of reliability at Nike, where he built the company’s digital accessibility initiatives from scratch to ensure accessibility standards are embedded throughout the product lifecycle. He also holds senior positions at Apple and the Royal Caribbean Group.
McErlean will report to Jon Sigler, senior vice president of ServiceNow’s Platform business unit.
About ServiceNow:
ServiceNow (NYSE: NOW) makes the world a better place for everyone. Our cloud-based platform and solutions help digitize and unite organizations so they can find smarter, faster, more efficient ways to streamline workflows. So employees and customers can be more connected, more innovative, and more agile. And we can all create the future we can imagine. The world works with ServiceNow ™. For more information, visit: www.servicenow.com.
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