McDermott, who was in India earlier this week as part of a larger global tour to meet clients, said it is likely that the India development center will soon be larger than its main facility at the headquarters of US.
“Let’s double it in the next two years. It’s almost as big as the development center of the United States,” McDermott said.
While the company does not provide country-specific data, about 15% of its global workforce of over 19,000 is currently in India. McDermott says the lack of digital skills is a global problem, which is why companies need to look at the employee experience as more than just an HR requirement.
“Some technology companies have up to 40% turnover… it’s very difficult to run a successful company if every two years you have a new company. That institutional knowledge is missing. All the rules have changed and I believe you have to be on the side of the people,” he said.
The pandemic-led acceleration in digital transformation and migration to the cloud continues to drive business for the Santa Clara, California-headquartered company. For the second quarter of 2022, the company reported 22% year-over-year growth in customers and subscription revenues of $1.65 billion, up 29.5%.
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Companies that have built a foundation on the ServiceNow platform such as their service management and operations management are now moving on to other areas such as employee experience and building innovation to tackle areas such as ESG.
“Companies are looking for a lot of these out-of-the-box solutions. It’s the only way to serve their customers so they can maintain loyalty and grow,” he said.
Last week, ServiceNow announced its new Tokyo ESG Management solution, and is working with companies like LTI and Mindtree, among others, to bring it to clients around the world. This end-to-end solution consolidates siled data and enables individual organizations to establish and document ESG goals and KPIs.
Earlier this year, ServiceNow announced the launch of two data centers in Mumbai and Bengaluru to help customers meet data residency requirements, and said it would train 18,000 people by the end of 2022 to meet demand. of ServiceNow product specialists. Globally, McDermott said, the company intends to hire and train up to 250,000 partners over the next two years.
Most Indian IT firms now have a dedicated ServiceNow practice as they help clients build solutions on their platforms.
Infosys, a long-term partner, has been working with ServiceNow for a decade and is now building their own business from the inside out on the ServiceNow platform.