ServiceNow expands strategic partnership with Microsoft

The integration of ServiceNow Employee Center and Microsoft Teams can better meet the needs of employees

As new ways of working continue to evolve, Serve immediatelyThe leader of digital workflow, announced the expansion of a strategic partnership with Microsoft to further meet the needs of employees.

As part of the new Rome version of the Now platform, ServiceNow introduces a new collaboration application for the employee center that integrates with Microsoft Teams and provides a simplified experience for employees in hybrid workplaces. The two companies also announced increased investment in joint innovation and listing efforts through ServiceNow and Teams workflows.

The ServiceNow Employee Center will be available as a collaboration application that can be directly incorporated into Teams. The collaboration application is a new type of Teams application that appears in chats, channels, and meetings. The employee center provides employees with a unified portal to find information, obtain help across departments (including IT, human resources, procurement, and law), and request the services they need. Through the Teams app, employees can access the portal directly from their workflow.

“With more than 250 million monthly active users, Teams has become the key to global hybrid business employees.” He has announced Jared Spataro, Vice President of Microsoft Modern Work“Today’s announcement builds on our long-term partnership with ServiceNow, and combines the powerful functions of Teams with ServiceNow to develop a collaboration application to help customers and their employees communicate and collaborate in the most effective way And innovation.”.

“Employees will not go back to the old way of working, so employers need to provide digital workflows and collaboration tools that enable them to work efficiently in any environment, whether it is completely remote or in the office.” He has announced Blake McConnell, Senior Vice President of Workflow Products, ServiceNow“By integrating the ServiceNow Employee Center into Microsoft Teams, we can improve the experience of employees no matter where they work. Then, employees can use the tools they already use to act on the right information at the right time. Help employees It’s important to find a better balance and keep them creative, productive and engaged.”

ServiceNow announced the establishment of a strategic partnership with Microsoft in July 2019. In order to further accelerate this cooperation, ServiceNow and Microsoft will focus their investment and cooperation on product innovation, promote customer success, and enter the market in all workflows of ServiceNow and Teams.

ServiceNow and Microsoft have been working closely for more than a decade to create a superior work experience and increase productivity. The two companies’ product suites have more than 30 local integrations. As part of the expanded partnership, ServiceNow has adopted Microsoft Teams for chats, meetings, and other activities, and is expected to be fully rolled out to its 15,000 global employees by the end of September 2021. Microsoft is already using ServiceNow IT Service Management (ITSM) and ServiceNow Virtual agents to integrate with Teams to simplify the workflow of the entire enterprise and resolve IT incidents and employee issues faster.