ServiceNow, focusing on the banking and telecommunications industries

Focus on vertical solutions and expand two important partnerships: these were recently released Current service, This is an American company active in the field of cloud computing. Specifically, ServiceNow will initially focus on developing solutions for the banking and telecommunications industries, and will deploy the solutions with strategic partners and integrate them into the customer environment and infrastructure.

“Every company-ServiceNow President and CEO Bill McDermott said-hopes to provide outstanding experience to drive and influence customer loyalty while building strong employee engagement. Companies in every industry choose ServiceNow to transform their business and release Productivity and support innovation. By creating specific solutions for a certain department and distributing them through a partner-led model, we can solve the unique challenges that vertical markets face when companies want to transform their businesses.”

The new ServiceNow solution for the banking industry will simplify mid- and back-office operations and help banks develop at the speed of digital business, providing a seamless customer experience across the company, thereby increasing customer loyalty.

On the other hand, new telecommunications solutions will align customer service and service assurance, thereby changing the way communication service providers provide excellent customer experience, because they can predict problems and proactively solve them, so as to solve the problem to the greatest extent. Availability and quality of services.

The role of Accenture and Deloitte

ServiceNow has expanded its partnerships with Deloitte and Accenture to meet the challenges of vertical industries.

Deloitte It will become a potential startup partner of the ServiceNow solution dedicated to the banking industry, and will work with ServiceNow to implement new workflows that will change the way banks operate.Deloitte is already the lead release partner of the solution ServiceNow Finance shuts down automationAnnounced at the Knowledge 2019 event.

“Our financial customers-Brian Johnston, head of the financial services industry, and heads of Deloitte Consulting LLP said-hope to use technology to improve customer experience, especially banks must transform back-office operations to Achieve this goal as quickly as possible. As part of a strategic partnership with ServiceNow, we combine industry-related expertise with their smart, intuitive cloud platform to provide digital solutions that can help our financial customers Solutions for business speed.”

Accenture It will become a “leading enterprise” partner dedicated to solutions in the telecommunications market and will help companies drive digital transformation through specially designed workflows. Accenture will support the ServiceNow product roadmap and create telecommunications-specific digital workflows. Its goal is to provide a wealth of experience to support software-defined networks, which is essential for enabling new 5G connected services.

“5G-Accenture North America Communications Industry Leader Peters Suh concluded-for service providers, this is one of the highest priority and one of the most important investments. Therefore, service providers hope to achieve greater gains in the modern cloud world. Agility and scalability to seek competitive advantage, first. Through the ecosystem partnership with ServiceNow, we are best able to help companies improve solutions and support the transformation of the telecommunications industry.”