“ServiceNow has the potential to change the world,” declares Kentaro K., a Tokyo -based solution sales specialist for Customer Workflows at the company. He considers himself an evangelist, helping customers transform their businesses using the Now Platform®.
It was an exciting time for Kentaro and her co-worker, Solution Consultant Miyuki M. Both witnessed employee and customer growth opportunities in Japan.
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“This year, I have some big companies on my radar,” Kentaro said. These companies are some of the largest and best known in the region, so why doesn’t he follow them? “I’m trying to change the perspective of the industry, because we’re selling something that’s completely innovative, super new, and I’m super passionate about it.”
A smooth transition
Kentaro began working at ServiceNow in September 2020, during the pandemic. His work experience includes 10 years at a well -known music entertainment company and five years at one of the top three global ad agencies. The transition from advertising to IT sales has been smooth for him because he always strives to ensure customer success.
At ServiceNow, he demonstrates how our products make work easier for customers and their needs. “Now, I sell Customer Service Management,” he said. “What we’re trying to do with this product makes a lot of sense for what customers in Japan need for their businesses, and that’s what motivates me every day.”
United as a team
Like Kentaro, Miyuki did not have a long sales career before joining ServiceNow. “Honestly, I’m a systems engineer and I didn’t think I wanted to handle sales,” he explains. “My boss at my previous job scouted me, and that’s where I started my career.”
Miyuki has been on ServiceNow since 2019 and tasted a bit of office life before the lockdowns began. Although the Japan sales team is scattered and still working in different locations, he said they are a unified team. “I feel like the sales team in Japan has a unique culture — that of helping, respecting, and trusting each other.”
That culture and Miyuki’s work ethic are closely aligned with ServiceNow’s commitment to helping employees live their best lives, do their best work, and fulfill the company’s goal together to do better. the world for everyone. He said he should prioritize his work and focus on his personal and team goals. “If my priorities are wrong, I can’t do my best job.”
Miyuki’s job is always changing. One day he can prepare demos and make proposals. The next day he conducts hands-on workshops to discover the customer’s pain points.
A solid start
Miyuki is also part of the ServiceNow Solution Consulting Academy, a six -month program designed to help accelerate a presales career. During her time in academia, she attended product trainings and presentations such as Value Selling and Storytelling with other members.
After a few short months, he gives training presentations and conducts demonstrations on his own. “I’m someone who wants to improve my strengths to overcome my weaknesses, and this program has given me the confidence to be a great solution consultant.”
Although the new members of the Japan sales team who joined during the pandemic had not yet met face to face, they were united in their goal to have a significant impact on business in Japan. “Our teamwork is better now than ever, and I understand that the more I know and learn about our technology, the more I believe it’s a game changer,” Kentaro said.
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