ServiceNow: Growing a sales career in South Korea

In South Korea, hard work is a virtue that matters most. This cultural spirit of pride in a great job pays off for ServiceNow’s fast -growing Korean sales team. Employees explore and enjoy the well-being and flexibility that benefits the company, trust, and the inclusive culture around the world.

“It’s like I’m on a rocket. I’m really feeling it!” said Jaden B., a senior enterprise account executive. “The market is very interested in ServiceNow and the solutions we provide.”

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Freedom and empowerment

Jaden came to ServiceNow from a company that already has a solid position in Korea. Now, he’s building the foundation for what’s to come with ServiceNow, he says. “It’s challenging, but that’s why I’m enjoying it. I really feel supported to try new things.”

Like Jaden, Heejung O. values ​​the freedom to own his work, because that is not the norm in Korean culture. “I can’t do that with other companies,” explains the solution’s sales executive, who has been in his position for eight months. “ServiceNow is more flexible, and it made me feel very creative. Also, there was no solution sales executive before me, so I was the pioneer.”

Heejung was also boosted by the team’s rapid growth. “It’s so exciting. I’ve never seen this kind of organizational growth so fast. There are a lot of new participants, with different roles and responsibilities. I think, ‘Wow! Our company is growing, and I’m part of it,’ ” he says. “That’s why I’m so happy.”

He also wants to learn about different perspectives from his colleagues, including his manager, who is based in Australia and often travels to Singapore.

A flashback

As one of the first employees on the Korean team, Mark J., a senior enterprise account executive, reflects on the early days, which have not been that long. “When we were just starting out, it was just me and a few other people. We went from three to more than 40 people in just two years,” he says.

When Mark started ServiceNow, a large client company headquartered in Korea had to work with ServiceNow’s English-speaking team members. “Now we can answer their questions in real time in Korean. It gives the client confidence to ask questions more freely, as the language barrier is reduced,” he said.

“Before, there was a lot of back and forth, there was confusion. Now, the client is very happy to have this personal relationship,” he added. “And, with our technology, we’ve been able to remove them from their old legacy systems on a new, better platform to manage their IT systems.”

Work-life balance

When he’s not working, Jaden values ​​time with his 5-year-old daughter. “She’s growing so fast. I don’t want to lose this moment, so I spend as much time with her as possible,” he says.

Jaden also loves ’60s music-he even attends get-togethers to geek out here and buy albums. And recently, he accepted the challenge of hiking many kilometers solo around Korea’s beautiful Jeju Island.

“Hiking really clears my mind and helps me release any tension so I can think more clearly,” he explains. “At ServiceNow, HR really let us know that it’s important to keep balance. Sometimes I find myself working hard and not devoting enough time for myself. But I know this company supports balance, so feel comfortable me. “

Mark is happy concentrating on work “because it’s so much fun,” he said. But she loves to play with her two children whenever she has the chance. “Sometimes they come to my Zoom calls and wave at the camera,” he laughs. “It’s important to us that the family eats dinner together every night when my husband comes home from his work.”

Heejung has a teenage daughter and he also prioritizes food with his family. “We eat lunch and dinner together as a family every day,” he said. “Our favorite thing to do is travel, but we can’t, because of COVID. We’ve been reading travel books and planning a trip to Portugal for the last two years,” he shares. “We can’t wait to go.”

A place to grow

The Korean sales team is enthusiastic about the future of ServiceNow and the opportunities and benefits the company offers. “For anyone considering this, it was a good decision to join ServiceNow’s Korea team today,” Mark said. “You can really grow and learn in both work and life together, really fun. But, you should have a growth mindset.”

“I am excited to continue learning and become an expert so that I can teach new people to join the Korean team,” Heejung added. “It’s fun because we regularly bring in new, large clients. Professionally, it’s a very supportive place to grow.”

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