ServiceNow has been named a leader in IT service management tools in Gartner® Magic Quadrant for 2021 for the eighth consecutive year

ServiceNow

Santa Clara, California–(Business Information)–ServiceNow (NYSE: NOW) is a leading digital workflow company dedicated to providing people with better jobs, and was named in Gartner’s IT Service Management (ITSM) Tool Magic Quadrant in 2021 Leader and ability in foresight and execution. This is the eighth consecutive year that ServiceNow has been recognized as a leader, and its ITSM solutions and digital workflows supported by its native IT operations management (ITOM) and AI capabilities have won industry recognition.

ServiceNow ITSM enables thousands of organizations around the world to adapt to future IT processes through a data model, an architecture, and a platform to adapt to the new world of work. Using the power of the Now platform, ServiceNow customers can revolutionize IT to make more informed decisions, resolve incidents quickly, and improve the lives of employees, as well as:

  • deliver Elastic IT services on a single cloud platform
  • Promote Improve the efficiency of IT agents with fast, platform-native AI
  • service Provide employees with always-on IT services anytime, anywhere

According to Gartner, “IT service management tools are essential for infrastructure and operations organizations to realize business value in the services they provide.”1

“Our native AI and ML intellectual property, including process mining and internal expertise, make ServiceNow a true ITSM visionary, providing a lot of innovation to help our customers transform IT processes to adapt to new ways of working,” said ServiceNow products And Matt Schvimmer, Senior Vice President of Service Management. “We believe this recognition by Gartner confirms that ServiceNow’s investment is a clear leader in the ITSM field and defines the future of the market.”

For more information about ServiceNow ITSM, please visit: https://www.servicenow.com/products/itsm.html

Gartner’s Magic Quadrant for IT Service Management Tools is located at: https://www.servicenow.com/lpayr/gartner-mq-itsm.html.

1 Gartner, Inc., “Magic Quadrant for IT Service Management Tools,” Rich Doheny, Keith Andes, Chris Matchett, August 30, 2021. Previous titles included “Magic Quadrant for IT Service Support Management Tools.”

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Gartner does not endorse any of the vendors, products, or services described in our research publications, and does not recommend technology users to select only vendors with the highest ratings or other titles. Gartner research publications contain the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all express or implied warranties related to this research, including any warranties of merchantability or fitness for a particular purpose.

Gartner and Magic Quadrant are registered trademarks of Gartner, Inc. and/or its affiliates in the United States and internationally and are used here with permission. all rights reserved.

About current service

ServiceNow (NYSE: NOW) is building a world of work to work better for people. Our cloud-based platforms and solutions provide digital workflows to create outstanding experiences and release productivity for employees and businesses. For more information, please visit: www.servicenow.com.

© 2021 ServiceNow, Inc. All rights reserved. ServiceNow, the ServiceNow logo, Now and other ServiceNow logos are trademarks and/or registered trademarks of ServiceNow, Inc. in the United States and/or other countries. Other company names, product names and logos may be the trademarks of the respective companies with which they are associated.

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