ServiceNow has released four apps for COVID-19 crisis management

Munich-ServiceNow (NYSE: NOW) is a digital workflow provider that reduces workload. It supports companies with customer service plans to effectively respond to the corona pandemic. In order to simplify the management of complex emergency work processes for authorities and companies, ServiceNow has released four new community applications as temporary measures. From now until September 30, 2020, these applications can be used for free to ServiceNow customers through the following link: servicenow.com/crisisresponse.

“In the fight against the spread of the corona virus, no one is as smart as all of us.” Bill McDermott, President and CEO of ServiceNow, Has been recorded. “The ServiceNow application enables communication between the company and its employees in emergency situations, disease reports, and exposure management. It is these features that companies need now to safely guide their employees through the crisis.”

“We are particularly proud of our partnership with the Washington State Department of Health. The application was developed on the basis of the Now Platform and can now help all relevant agencies respond appropriately to special medical conditions. McDermott farther. “At present, it is important to apply best practices widely. Therefore, we will make every effort to ensure that this application can be used anywhere.”

Emergency application by the authorities
As an experienced ServiceNow customer, the Washington State Department of Health initially developed its emergency application based on the Now platform to coordinate its own response to the COVID-19 crisis. However, in light of the latest developments, the ministry is currently working with ServiceNow to provide the app to all authorities in the country for free.

“After Washington State became the epicenter of the corona in the United States, the authorities, rescuers and health services must establish an incident management structure within a short period of time in order to respond to the COVID-19 outbreak and its spread and be able to control the consequences.” ,explain Jennifer McNamara, Chief Information Officer, Washington State Department of Health.

“On the basis of the Now Platform, we are able to digitize processes. Through these processes, we can quickly form teams for incident management and bring them to the scene. Now, we have an automated process instead of manual, labor-intensive and The process that is prone to failure, through which we can pay attention to resource allocation at any time. With better traceability, we also have a better opportunity to demand repayment from the federal government. Now, we want to automate other incident management functions, such as B . Resource mobilization, planning, logistics and finance.”

“In view of the complex situation and the importance of taking coordinated action, we believe that sharing this method and application with others is our responsibility. Therefore, we hope that with our partner ServiceNow, the application based on the Now Platform will be available to others Government agencies. Through digital processes, we can prevent crisis responses from turning into emergencies,” McNamara carry on.

Customer Care Plan
Despite the COVID-19, ServiceNow supports its customers to maintain operations through a dedicated customer service plan. This includes ensuring almost 100% availability of ServiceNow instances, as well as opening a “Community Now” forum where customers and partners can exchange ideas. In addition, an “application suggestion” portal is provided, where customers and partners can post suggestions on applications or features related to Corona virus.

Emergency Outreach: This workflow uses the Now platform to enable the company to communicate with employees in the event of a crisis and provide an overview of the possible impact. Employers can send emails to employees to convey information and safety precautions, and ask for answers. In this way, they know whether employees are safe and where they are. With the ServiceNow Now mobile app, employers can also send push notifications to employees’ smartphones to receive their feedback.

In addition to the aforementioned applications from the Washington State Department of Health, ServiceNow has also released three additional community applications, which are available to all customers worldwide for free:

• Emergency outreach: This workflow uses the Now platform to enable the company to communicate with employees in the event of a crisis and provide an overview of possible impacts. Employers can send emails to employees to convey information and safety precautions, and ask for answers. In this way, they know whether employees are safe and where they are. With the ServiceNow Now mobile app, employers can also send push notifications to employees’ smartphones to receive their feedback.
• Emergency self-report: Through this workflow, employees can inform the company how long they have been isolated at home.
• Emergency exposure management: When the company understands the employee’s condition, this workflow can use the meeting and the location of the relevant person to determine who is the appropriate contact.

You can find detailed information about the “Customer Service Plan” and community apps at servicenow.com/crisisresponse.

Customer Support
As a global company, ServiceNow has distributed key business functions (such as technical support and service delivery) in the cloud to all over the world. With this model, even in the event of a crisis, ServiceNow customers can rely on first-class customer support and outstanding service quality.
ServiceNow has taken all necessary measures to ensure that ServiceNow instances are almost 100% available so that our customers can always keep them running. ServiceNow has an advanced high-availability architecture that provides customers’ production applications from two data centers located in different regions.
ServiceNow’s business continuity plan provides cloud and support experts ready to work for our customers safely and without damage. Remote access is only through a secure connection using a multi-factor authentication mechanism.

ServiceNow Knowledge 2020 takes place digitally
In order to protect the health and well-being of customers, partners and extended communities, ServiceNow Knowledge will be digitized this year. The event began on May 5th and replaced the meeting originally scheduled for May 3-5 in Orlando, Florida. Digital Knowledge 2020 will also show how to increase productivity through modern digital workflows, what new customers and platform innovations are there, and how the ServiceNow community will continue to create outstanding experiences and higher productivity for companies around the world in the future.

Measures to protect employees
ServiceNow protects the health and well-being of its more than 10,000 employees worldwide. To this end, the following measures have been taken:

• Since March 11, all employees worldwide are required to work from home to avoid unnecessary risks of infection.
• During this period, all full-time and part-time workers, contractors and support staff will continue to be paid.
• Business travel is allowed only if it is classified as essential to the company and is carried out in the home country.

Donate to fight the corona pandemic
Members of the global ServiceNow family know that medical staff need help and support in fighting COVID-19. They need equipment such as protective masks, protective clothing, goggles and test kits, as well as basic items such as groceries, accommodation, training and assistance. Therefore, ServiceNow donated a total of US$100,000 to the International Medical Team (IMC) and the CDC Foundation. (ServiceNow / mc / ps)