COMPANY NEWS: ServiceNow today released ServiceNow Impact, the industry’s first enterprise software solution designed to help customers accelerate the return on their digital transformation investments.
Built on the Now Platform, ServiceNow Impact combines AI -powered recommendations, expert guidance, premium tech support and tools – all delivered in a personalized digital experience.
IDC estimates that more than US $ 3 trillion dollars has been invested in digital transformation initiatives around the world in the past three years, but less than half of the organizations implementing those projects have achieved the expected results.
Companies everywhere are feeling this “value gap” due to the proliferation of point projects that do not work together effectively, the increasing need for companies to spend resources on maintaining these legacy solutions, and growing shortages. of talent.
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ServiceNow Impact is designed to close the value gap with personalized recommendations and insights, premium technical support and prevention tools, role-based training and certification, expert instruction, and guidance. prescriptive, everything is delivered in a premium digital experience. Tailored by company, industry, and office, ServiceNow Impact is the first human value acceleration and AI-powered solution.
“You can only improve what you can measure. Leaders need a command center to navigate the fully connected world. The ServiceNow platform provides a single pane of glass to enable next -generation business models, ”said ServiceNow CEO Bill McDermott. “ServiceNow Impact is an intuitive, consumer-grade mobile application that sees value from change investments in real-time. Its impressive global demand proves that nothing like it has been delivered in enterprise software. “
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“Customer expectations have changed, and organizations are looking to get greater value faster from their digital investments,” said CRM industry thought leader and The 56 managing principal Paul Greenberg. “ServiceNow Impact provides an innovative value acceleration strategy for its customers that increases the level of B2B customer experience in the industry.”
Now available, ServiceNow Impact is designed to meet customers where they are on their unique digital transformation journey. Using the power of Now Platform’s AI and recommendation engine, customers can use ServiceNow Impact to:
- Personalize the digital transformation experience with peer and industry benchmarks, real-time tracking, a value journey builder, and AI-curated content and recommendations.
- Align the change strategy with business results to accelerate results with prescriptive guidance, proactive and preventative tools, enhanced technical support, and Impact Accelerators (goal-specific offers, fixed coverage that can be activated as needed).
- Strengthen internal expertise with a dedicated team of experts, partner collaboration, counseling sessions, and tailored training and coaching.
As part of ServiceNow Impact, the company also today released a major update to its Now Learning training and certification platform that offers on-demand, instructor-led, and custom training and certification programs.
What customers are saying about ServiceNow Impact
Customers including Anaplan, NewsCorp, Infor, and the State of Montana have adopted ServiceNow Impact to help accelerate their digital transformation journeys and achieve sustainable returns on their technology investments.
“To achieve scale and have a real impact on the digital transition in our agencies, we need to significantly increase the number of people making applications. ServiceNow Impact is a comprehensive personalized enterprise program that will help with procurement. of critical roles to fill and provide technical training for seamless experience.Enabling new digital business models on the ServiceNow platform allows the state of Montana to embrace technology in new way and create value in everything we do, ”said State of Montana CIO Kevin Gilbertson.
“Our investment in enterprise workflow technology is key to digitizing operations and enabling innovation in business and HR service centers. ServiceNow Impact helps us integrate and accelerate solutions to ensure greater flexibility and coordination among teams. With innovative and personalized technology, we are transforming these key parts of our operations to ultimately empower better employee experiences and customer engagement, ”said NewsCorp CTO David Kline .
“Delivering a great employee experience is paramount. ServiceNow Impact provides specialized support and strategic guidance to align our organization’s global technology priorities with the ServiceNow technology we use. It helps us achieve our strategy and i maximizing the value of our investment.The rising demand for Connected Planning means agility and prioritizing the right skills and expertise in teams is key.At Impact, we are excited to develop a strategic roadmap using ServiceNow as part of our customer experience support to help us further measure and lift our perspective on the first customer, ”said Anaplan CIO Sesh Tirumala.
“We look forward to using ServiceNow Customer Service Management, along with Impact, to help us improve support operations and ensure optimal collaboration with our business functions for successful customer engagement. This ServiceNow will be key as we continue to improve the support and service experience we provide to our customers, ”said Infor senior vice president global support Mark Moeller.
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