ServiceNow expands its software portfolio with a series of new services designed to help advance digital transformation and improve operational efficiency for both DevOps at ITOps.
ServiceNow announced the services on May 11 as part of the company’s Knowledge ’22 conference to be held in New York and the Netherlands. Among the new services is the App Engine Management Center (AEMC), which helps align low-code development with business goals and management requirements. Also new is Service Operations Workspace, a service that gives organizations enhanced visibility and collaboration for ITOps issues.
“The No. 1 problem or challenge that organizations face isn’t because people aren’t changing, it’s they’re trying to change now in scale,” Marcus Torres, general manager and vice president of App Engine told ServiceNow, ITPro Now.
ServiceNow aims to Democratize DevOps
The new App Engine Management Center is integrated with App Engine Studio, ServiceNow’s low-code development environment, according to Torres.
AEMC provides some of the higher order capabilities required for setting up DevOps beyond building a low-code application. AEMC handles many tasks, including connecting to a source control repository, providing visibility to development pipelines, and helping enable automated testing, Torres said.
The first release of the App Engine Management Center is focused on making it easier for organizations to bring low -cost code into DevOps workflows, he said. However, in the coming months there will be updates that add insights into using the application, he added. Insights will provide metrics on usage statistics around applications.
The App Engine Management Center gives organizations the capabilities needed to manage low-code DevOps-scale efforts.
The Service Operations Workspace breaks down ITOps Silos
ServiceNow has long been known for its IT service management capabilities, helping organizations manage the workflow of IT operations.
The new Service Operations Workspace expands the capabilities provided by ServiceNow with enhanced collaboration and visibility into the state of IT operations in an organization.
In the Service Operations Workspace, IT staff will get a more integrated interface that displays information across different IT domains, said Jeff Hausman, senior vice president and general manager of Operations Management Portfolio at ServiceNow. ITPro Now. Previously, a workspace would display information relevant for a particular IT persona, such as a service desk, or security, he said. In the Service Operations Workspace, IT users will more effectively receive more information that will be displayed to them, and they will be able to collaborate more with other IT staff.
The Service Operations Workspace provides visibility to ITOps in domains within an organization to help identify and fix issues.
“Beyond the basics of information sharing, we also apply many skills around AI and machine learning to facilitate better results,” Hausman said.
Those better results include faster detection of the root cause for issues as well as predictive analysis on the side of IT operations.
While ServiceNow was formerly primarily a trouble-ticket-based IT management system, the company and its platform are more so now, Hausman said.
“We can link and analyze all kinds of machine -generated data that happens in an environment – whether it’s cloud or a more traditional infrastructure environment – find out what’s going on, be able to bring out those issues or anomalies, and ideally provide predictive practices for faster remediation, “he said.