Steve Bandrowczak, Head of CareAR
ServiceNow has invested US$10 million in CareAR, a service experience management (SXM) software company founded by Xerox. Xerox said that the post-investment valuation of CareAR is $700 million.
Why should MSP care? The answer may involve the future of remote IT support. In fact, service employees and MSPs can use CareAR vision and augmented reality (AR) tools to provide remote support to end customers—thus reducing the need for on-site services.
Nevertheless, this is not just the role of MSP, VAR and IT services. Xerox asserts that CareAR aims to become an “industry agnostic.” In other words, the software is designed for any company that wants to improve customer support and service delivery.
The CareAR platform that Xerox acquired in January 2021 is integrated with ServiceNow field service management and “allows service technicians to leverage the knowledge of more experienced technicians through real-time AR-assisted guidance,” Xerox asserted.
CareAR’s augmented reality software combines DocuShare’s content management system, XMPie’s cross-media platform and Xerox’s PARC Alto AI artificial intelligence engine.
Xerox Forms CareAR: Executive leadership and perspective
CareAR will be led by Xerox President and Chief Operating Officer Steve BanderozakIn addition, the founder of Care Sam Waicberg becomes president That would.
Xerox CEO John Vicentin, IThe prepared statement on CareAR says:
“Xerox positions CareAR to provide the functions required by service-intensive industries, including real-time instructions, visualization tools, and data access at any user’s fingertips, all of which are driven by predictive artificial intelligence. By creating an intuitive approach to the digitally-native workforce Through the investment of ServiceNow, we believe that CareAR will define and develop the service experience management category and disrupt the industry when it is most needed.”
Add to John Ball, Senior Vice President of ServiceNow Customer Workflow:
“Our customers have never so desperately needed workflows to provide higher operational efficiency, better customer and environmental results, and higher security. Our investment reflects our belief that CareAR has the potential to provide the world First-class enterprise-level augmented reality. Customers use CareAR’s augmented reality to arrange work routes through ServiceNow’s leading workflow platform, which can better solve problems remotely, speed up resolution time and reduce the need for expensive site visits, which is also significant Reduce carbon emissions. Together, we will provide a powerful corporate service experience for the new world of work.”
Augmented reality (AR), MSP and remote IT support
From Microsoft to Facebook to CareAR, dozens of companies are developing augmented reality software platforms and related applications.
In many cases, the software is designed for IT support staff to provide virtual access to customer sites and equipment. In other cases, AR technology combines the experience of remote technicians with the experience of on-site users or support providers.
Nonetheless, augmented reality (AR) mainly involves use cases for businesses and consumers. ChannelE2E is unaware that major MSP software vendors are developing AR tools for the SMB market.
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