ServiceNow Japan GK (Headquarters: Minato-ku, Tokyo, Executive Officer and President: James McClidi, hereinafter referred to as ServiceNow Japan) today announced the release of the latest version of Now Platform “Rome”. With the release of Rome, creating the best working environment for mixed work requires many new features, including the development of new business models, employee fatigue crisis management, the promotion of enterprise-wide automation, and enhanced application development. organization.
Today, more than 80% of Fortune 500 companies have installed ServiceNow. Every company and organization, regardless of industry or region, will work in the new era (https://www.servicenow.co.). jp/solutions/ hybrid-work.html) We support you in dealing with the problems and opportunities that come with you. In addition, although the world economy is said to be expanding at a strong rate for the first time in 80 years after the recession (https://www.worldbank.org/ja/publication/global-economic-prospects), the Rome release is agile. We help companies succeed in the new economy by providing new features needed to quickly build a successful work environment, provide excellent customer and employee experience, and accelerate innovation.
The rapid spread of mixed work is accelerating digitization and changing business models in the 21st century. In this case, the company needs a digital platform that can improve agility, flexibility, and productivity in addition to providing a seamless and excellent employee or customer experience.
Eliminate employee pressure and provide a simple and excellent experience
The new features provided by the Now Platform Rome version focus on creating a comfortable working environment from the employee’s perspective as a platform for integrating employee experience. No matter where each employee visits, the company can establish and maintain a simple and appropriate dialogue (participation) environment where employees can concentrate on their work without any inconvenience.
Enhanced features include:
- Employee Center (https://www.servicenow.com/products/employee-center.html): The Employee Center is a portal page where a company performing mixed work acts as a digital command center for its employees. For example, employees can quickly and easily find the personalized information they need to complete their work, or make cross-functional queries and requests to the IT support, personnel, procurement, general affairs, and legal departments as needed. Provide a single interface to allow you to send. By being able to access and query the information you need from one place, employees can spend less time getting solutions and help reduce stress. Companies can also easily organize information and services into personalized themed pages, making it easier for employees to find the solutions they need. In addition, by cooperating with Microsoft Teams (https://www.servicenow.com/company/media/press-room/microsoft-teams-partnership.html), employees can attend meetings from anywhere…
- Employee Journey Management (https://www.servicenow.com/products/employee-journey.html): An employee, including employee recruitment/training plan (onboarding), transfer and retirement plan (leaving) as an employee-centric Experience, we help reduce the burden on employees and help them focus on what they should do. In addition, human resources departments and managers can manage the best resources, plans and needs for each employee on the same platform.
Many people quit their jobs because of work fatigue and pressure, the work progress is unreasonable, and the human resource environment is getting more and more severe. In this case, DX is no longer just for growth and productivity. There is an urgent need to provide employees with an environment where they can demonstrate their performance capabilities by focusing on work-life balance through mixed work.
Accelerate the automation of the entire enterprise
In addition to the transition to mixed work, a severe shortage of human resources is accelerating the automation of the entire enterprise. Promoting large-scale automation is essential for companies to free their employees from managing daily tasks and focusing on projects that add business value.
With the release of Rome, ServiceNow provides new powerful artificial intelligence and automation capabilities to create an environment where IT support teams can work smart, simple and efficient anytime, anywhere.
Rapidly develop the latest mobile experience
Many companies now have a mechanism to achieve internal production, such as rebuilding and creating new business models through digital products and services. In a world of mixed work, employees and customers need to access important business applications from anywhere via mobile devices.
In addition, in order to meet the needs of employees with more commuting opportunities, ServiceNow launched the Mobile App Builder (https://www.servicenow.com/products/mobile-studio.html?_ga=2.262865802.740924762.1632460488-409877894.15274). It provides. This enables developers to intuitively and quickly build and configure easy-to-use mobile applications for iOS and Android through enhanced features and guides in a single intuitive interface.
Build a seamless customer experience and solve problems quickly
Companies need to expand their service operations to meet the ever-increasing expectations and needs of customers. Specifically, customer service agents and teams need to be able to obtain the information needed to quickly solve customer needs on a single platform anytime, anywhere.
With the Rome version, companies from all walks of life can quickly solve problems and provide a better customer experience, thereby increasing customer satisfaction and loyalty. Newly added customer service manual: key layout (https://docs.servicenow.com/bundle/quebec-customer-service-management/page/product/customer-service-management/concept/customer-service-case-playbooks With html) to improve the user experience so that agents can solve problems faster and focus on key process tasks and data that can improve business results.
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About current service
ServiceNow (NYSE: NOW) has created new high-value-added jobs that only humans can complete. Our cloud-based platforms and solutions provide digital workflows that can create outstanding experiences and increase productivity for employees and businesses. For details, please refer to https://www.servicenow.co.jp/.
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General contact information
ServiceNow Japan GK
Tel: 03-4572-9200 (representative)
Inquiry form: https://www.servicenow.co.jp/contact-us-request-info.html
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