ServiceNow Japan Launches New Product “Workplace Service Delivery” | ServiceNow Japan GK Press Release

ServiceNow Japan GK (Headquarters: Minato-ku, Tokyo, President: Masashi Murase, hereinafter referred to as ServiceNow Japan), which provides digital workflow solutions, is today a new product of Employee Workflows, which is suitable for the era of the new normal from the perspective of employees. I am pleased to announce that we have begun to provide “workplace service delivery” to support the construction of a workplace with a good environment.

The spread of the new coronavirus infection has changed our lives and even the way we work. More than half a year has passed. In the age of corona, in order to limit attendance by maintaining social distancing, companies must ensure the safety and security of employees, while performing routine work with fewer employees than usual.
In addition, even in this case, in order to continue doing business without reducing work efficiency, each employee is placed in a different work environment, just like in a traditional office environment, providing a digital experience is a must Less.

ServiceNow provides employee workflow, helping to improve employee experience by managing affairs, general affairs and information systems and other employee services on a single platform, and providing cross-functional digital workflows.

The new Workplace Service Delivery complements the Employee Workflows product portfolio, allowing employees to reserve work spaces such as desks, meeting rooms, and collaboration spaces when they return to the office. We provide a single solution that can be completed. This allows employees to easily request access to conference room configuration, catering, AV support, etc., as well as analysis and usage data needed to optimize service levels, such as office expenses and facilities. Managers can use these data facilities and the overall situation of the workplace.

With the spread of the new coronavirus infection, employees and companies are choosing more diversified ways of working, and ServiceNow is when employees choose to “return to work in the office” to achieve a seamless service delivery model that you can use.

ServiceNow’s workplace service delivery includes the following features:

• Workplace case management: Companies can manage interactions after employees cite the request as a case, without having to resort to common tools such as email and phone calls. This allows you to standardize the drafting, dialogue, and fulfillment of employee queries and requests, while visualizing the number and types of incoming cases.
• Workplace booking management: Employees can reserve physical workspaces through the self-service interface. Employees can reserve seats, meeting rooms, parking lots, etc. from the graphical view of their mobile devices and desktops on a daily or weekly basis based on availability. By creating the best environment for meetings, you can optimize meeting time, staff time, equipment and fixtures, and increase productivity.
• Workplace visitor management: Employees can easily register visitors to the office, and automatically perform upcoming visitor tasks and the process of communicating with them. In addition, workplace management teams and office receptionists can easily monitor visitor arrivals using real-time dashboards. In addition, you can generate automated tasks and approvals to initiate visitor arrival requirements, such as office building visits, badge printing, and Wi-Fi visits.
• Workplace space management: Provide facilities and workplaces (including offices) managers with the tools and visibility they need to plan and optimize their evolving digital workplaces. Use office space tools and dashboards to optimize floor space and meeting room usage.

ServiceNow will continue to add features such as analysis of various data and detection and prediction to Workplace Service Delivery, enabling the company to develop and optimize its workplace and workplace design as the needs of employees change.

ServiceNow acquired App4Mation’s 4Facility assets in the second quarter of 2020. This acquisition is the basis for the new workplace service delivery announced today.

Companies that plan a return to work strategy that ensures the safety and security of their employees can use Workplace Service Delivery to automatically assign cleaning tasks after using office facilities and when booking a workspace. You will be able to use features to ensure your social distance. In addition, by combining ServiceNow Safe Workplace Suite and HR Service Delivery, it is possible to grasp the health status of employees, track contacts, manage the inventory of health protection products such as masks, ensure the safety of business trips, and carry out activities for employees. (Measures) and other functions will be provided, and a more complete resumption solution can be constructed.

About current service
ServiceNow (NYSE: NOW) aims to create new value-added work that only humans can complete. Our cloud-based platform and solutions provide employees and businesses with digital workflows to create a great experience and increase productivity. For more information, please visit www.servicenow.com.
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Use of forward-looking statements
This press release contains “forward-looking statements” regarding expectations, beliefs, plans, and intentions related to ServiceNow’s business in Japan. These statements reflect ServiceNow’s current beliefs and are based on current information available as of the date of this article. Forward-looking statements are subject to known and unknown risks and uncertainties, and are based on potentially inaccurate assumptions that may cause actual results to differ materially from those expected or implied by the forward-looking statements. If any such risks or uncertainties become reality, or any assumptions prove to be incorrect, ServiceNow’s results may differ materially from the results expressed or implied by ServiceNow’s forward-looking statements. Factors that may cause actual results to differ materially from those in any forward-looking statement include: (i) the uncertainty about whether sales in Japan justify these investments and (ii) the maintenance of Japanese stores or the expansion of available local Unexpected difficulties in the application. More information about factors that may affect ServiceNow’s financial and other results is contained in ServiceNow’s filings with the U.S. Securities and Exchange Commission from time to time. The market information in this press release is intended to outline ServiceNow’s general business direction and should not be relied upon to make a purchase decision. ServiceNow assumes no obligation and does not intend to update these forward-looking statements.

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