ServiceNow announced RiseUp with ServiceNow, a global program designed to train one million people on the company’s platform by 2024. 
The program will fuel a new economy of in-demand, job-ready talent with an emphasis on faster, fairer career paths in the high-growth ServiceNow ecosystem.
According to IDC, ninety percent of organizations will experience a shortage of IT skills related to digital transformation by 2025, costing more than $6.5 trillion worldwide due to delayed product releases, reduced customer satisfaction customers, and loss of business1.
As business leaders double down on a select number of powerful platforms that deliver rapid time to value, ServiceNow’s reach and scale offer customers, partners, and prospective talent the opportunity to help face on some of the biggest problems facing business leaders today. Unlike other workflow solutions that only address one business function or industry, the Now Platform spans the entire enterprise, offering opportunities in emerging new sectors such as the analysis of data, platform development, workflow, and experience design.
“Digital transformation requires talent transformation, so ServiceNow is creating a new kind of career path,” said Lara Caimi, ServiceNow chief customer and partner officer. “Instead of focusing on the skills gap, we believe it is time to focus on the opportunity gap and expand the definition of technology talent, so that more people can benefit from the need for digital transformation. We are creating new opportunity for both technical and non-technical talent, to help more people advance into higher-paying roles in our ecosystem, regardless of their background. RiseUp at ServiceNow will empower people to build meaningful careers and will enable customers and partners to find the talent they need to thrive in the digital economy.”
RiseUp with ServiceNow expands what it means to be considered tech talent by emphasizing whole-person skills and “power skills” such as critical thinking, interpersonal communication, and creativity. The program will build toward a more diverse, inclusive workforce by creating meaningful opportunities for candidates to acquire the skills necessary to land highly sought-after technical roles.
“We live in a region where government programs like the UAE’s National Program for Coders are driving the development of digital skills and laying the groundwork for private sector businesses to do their part in addressing these talent gaps. But being ‘job ready’ requires more than having the right technical skills. Soft skills and purpose driven values are important to candidates and employers,” commented Mark Ackerman, Area VP for the Middle East and Africa at ServiceNow. “RiseUp with ServiceNow will ensure that young people can develop their ‘whole self’. In fact, according to a 2021 Impact Study by IDC, Certified ServiceNow professionals are 38% more productive and 30% more influential. In an era of digital transformation, RiseUp together with ServiceNow will provide the foundation for young people to become experts and valuable contributors to the digital economy.”
RiseUp at ServiceNow focuses on three pillars:
- Lowering barriers to learning: With more than 600 free courses and 18 job-related certification paths, Now Learning allows individuals to work at their own pace. More than 325,000 people have completed 2.3 million courses this year.
- Expanding opportunities for tech talent: Service Today Next generation offers in-house academies and training partnerships with non-profits and government agencies. The redesigned ServiceNow Community also connects over 450,000 members with peer-to-peer networking opportunities, learning forums, virtual events, and more.
- Placing new skilled talent in jobs: The commitment to grow the new ServiceNow Partner Placement Program will help customers and partners recruit, train and assess talent from diverse backgrounds with an expected reach of 25 total partners by the end of 2023.
What ServiceNow customers, partners, and community members are saying:
“For 20 years, I’ve been with many large enterprise service desks in energy, insurance, banking, semiconductor, and tech companies, but I feel like I’ve made my journey as far as I can,” says Gene Manuel , solution architecture manager. , Accenture. “Through RiseUp with ServiceNow, I have been able to translate my skills to various projects, companies, and personal interests over the years, gaining experience in various sectors and industries. ServiceNow skills are in high demand, and I’m grateful to have jumped on the ServiceNow rocket ship, which has led me to where I am in my career today.”
“As a strategic alliance partner with ServiceNow, we are committed to helping companies become more agile and productive in an era of rapid change,” said Paul Webb, EY Global ServiceNow Leader. “This commitment is fueled by our teams working together to innovate and build frictionless technology experiences for our global clients and top talent. of all abilities for future success.”
“Fujitsu’s stated Purpose is to make the world more sustainable by building trust in society through innovation”, said Carey Blunt, Global Head of ServiceNow Offerings at Fujitsu. “However, the global IT industry currently faces millions of unfilled vacancies for people with the digital skills needed for sustainable economic and social development. By partnering with ServiceNow to create the future skills needed to build sustainable digital platforms, we aim to address the digital skills gap, help our customers stay on the cutting edge of technological change, while providing opportunities for underserved groups in representation and non-traditional talent pipelines.”