ServiceNow launched four emergency response applications to help customers with crisis management

ServiceNow announced an assistance program to support its public and private sector customers in managing the COVID-19 pandemic. As part of this work, four new community applications were introduced to help its customers (including government agencies and enterprises) manage complex emergency response workflows.

Emergency response application for government agencies

The Washington State Department of Health, a customer of ServiceNow, initially created an emergency response operation application on the Now platform to manage its response to COVID-19. Now, the Ministry of Health is working with ServiceNow to open the application to all government agencies for free.

Customer Support

ServiceNow also launched an assistance program to support customers while maintaining their operations during the COVID-19 pandemic. This includes the promise to keep almost 100% of ServiceNow instances active; and the launch of a Now Community forum (where customers and partners can interact with other customers), and an Apps Recommendations portal where customers and partners can It provides ideas for applications and resources related to COVID-19.

In addition to the Washington State emergency response operation application, ServiceNow has also developed and launched three free community applications to benefit all customers.

The new applications are:

• Emergency Outreach: During a crisis, this workflow uses the Now platform to help the company communicate with employees to assess the impact. Employers can be contacted by e-mail to deliver information and security measures, or they can request a reply to confirm the safety and location of the employee. Employers can also use ServiceNow’s Now Mobile App to send notifications via mobile devices to receive feedback from employees.

•Emergency self-report: This work process can help employees inform their employers that they are quarantined and when they will resume work, as well as provide support for the employer’s work process.

• Emergency exposure management: When the company discovers that an employee has been diagnosed with a disease, this workflow can help them identify other people who may be exposed based on the employee’s meeting history and workplace.

stand by

As a global company, ServiceNow carries out vital activities in its business, such as technical support and cloud operations, which are spread all over the world. This model will help ensure consistent first-class customer support and quality service to customers.

The company is committed to maintaining its operations at a level of almost 100% to ensure that customers have all available capabilities to continue operations. ServiceNow maintains an advanced high-availability architecture that can run customers’ production applications from a pair of data centers located in different geographic regions.

ServiceNow’s business continuity plan includes that our cloud operations and technical support teams can work remotely and securely so that they can continue to provide services to the company’s customers. All remote access is done through secure connections and multi-factor authentication.

The application is available at servicenow.com/crisisresponse so that customers can access it for free until September 30, 2020.