Santa Clara, California-(News Line) September 27, 2021-ServiceNow, a digital workflow leader that provides a better working environment, released the latest version of the Now platform, Rome.Announced
The latest version of the NOW platform provides hundreds of innovations that can help organizations keep up with the age of mixed work, including business models, employee fatigue management, enterprise-wide automation, and application development.
ServiceNow has nearly 80% of Fortune 500 companies in the world as corporate customers, helping companies and organizations, regardless of industry and geography, respond to the challenges and opportunities they face in the new work era. With the rapid recovery of the global economy after 80 years of recession, the Now Platform Rome version provides organizations with tools to create a flexible and agile working environment, provide customer and employee experience, and promote innovation. This will help companies flourish in the new economic environment.
Chirantan CJ Desai, Chief Product and Engineering Officer of ServiceNow, said: “The rapid advent of the era of mixed work has led to rapid growth in digital demand, and the business model of the 21st century is undergoing permanent changes.” Enterprises need a digital platform for seamless work that can work in any environment. Provide employee and customer experience and help organizations remain agile, flexible, and efficient. With the latest version of the Now platform, ServiceNow provides companies with a workflow method for navigating key business moments in the new economic environment. “
◇ Reduce employee fatigue through simple communication experience
The Now Platform Rome version provides employee-centric solutions based on a unified employee experience platform. This enables organizations to create simple, open and communicative employee experiences anytime, anywhere, and employees can easily and confidently participate in the core work experience. New and updated solutions are listed below.
· The employee center serves as the digital command center for employees in a mixed work environment. Employees can quickly and easily find personalized information, complete tasks, and obtain or request help from multiple departments within the organization (including IT, human resources, procurement, and legal) in one place. By consolidating the information they need into one place, employees spend less time getting help and reduce application fatigue. Organizations and businesses can easily categorize information and services into personalized thematic navigation pages to help employees find the answers they need. The employee center function is integrated into Microsoft Teams and can be accessed from anywhere.
· Employee journey management provides employees with an interconnected experience of cross-departmental work journeys, such as joining, transitioning, and leaving the workforce. It also enables HR teams and managers to personalize resources, plans, requirements, etc. on the same platform.
In a business environment where talent management is becoming increasingly difficult, 36 million Americans will leave the labor market by May 2021 due to work fatigue or other reasons, and digital transformation is no longer just a driving force for growth and productivity. In the era of mixed work, digital transformation is critical to helping employees achieve better work-life balance, creativity, productivity, communication, and job completion.
Phil Carter, IDC GVP and WW CIO Suite technical agenda leader. It can increase productivity,” he said. “To achieve this goal, simplifying the employee experience is very important, which means that employees can be in one place, anywhere, in multiple ways. Find and use working solutions. We expect that ServiceNow’s new solutions will help employees in the new work era use more resources more conveniently. “
◇Accelerate enterprise-wide automation functions
As the transition to a mixed work environment and talent management challenges continue, enterprise automation is accelerating throughout the enterprise. In the business of the 21st century, increasing the degree of automation is essential to free employees from their daily work and allow them to focus on projects that create business value.
With the release of Now Platform Rome, ServiceNow brings powerful new AI and automation features that can help enterprise IT teams work smarter, simpler, and more efficiently anytime, anywhere.
Automated discovery is the top 10 things you can use ServiceNow applications such as virtual agents, automatic routing, and agent assistance to automate tasks on more than 180 topics.
Health Log Analytics Enhancements uses ITOM Predictive AI Ops to detect problems and automatically troubleshoot problems before they affect users. It also extends the ServiceNow ITOM Predictive AIOps, which was previously released as the Quebec version of the Now platform, and is based on Loom Systems’ innovative technology.
◇Realize rapid development and provide the latest mobile experience anytime, anywhere
Now, every company is reborn as a software company, creating and reshaping new business models through digital products and services. In a mixed work environment, employees and customers need mobile access to critical business applications from anywhere.
As more and more people work on the go, ServiceNow launched Mobile App Builder. This feature enables developers to quickly build and configure mobile applications for iOS and Android through an intuitive interface, enhanced features, and guided experience.
◇Build a seamless customer experience and solve problems quickly
Organizations must be able to expand their service operations to meet the ever-increasing expectations and requirements of customers. It must also provide customer service agents and teams with the information they need to quickly resolve customer requests from a single platform anytime, anywhere.
The Now Platform Rome version enables companies from all walks of life to quickly resolve issues and provide an improved customer experience, thereby increasing customer satisfaction and loyalty. New customer service manual: Focused Layout improves the user experience, enabling agents to solve problems faster, allowing them to focus on key process tasks and data that improve business results.
◇ServiceNow Now platform Rome releases customer cases
Joseph Cevetello, Chief Information Officer of Santa Monica, USA, said: “Through ServiceNow, we are helping our citizens meet the needs of today’s citizens, especially in the post-COVID-19 world where digital customer service is the key.” We provide a 21 Century service. “
“By simplifying and standardizing workflows around the world, Deloitte Americas provides a center where more than 350,000 employees can access everything they need,” said Stephen Mansfield, Deloitte Americas Chief Information Officer. With the proliferation of mixed work, the need to solve complex business processes is also rapidly increasing. “As employees enter and return to the office, the NOW platform shows that it is changing the employee experience while providing tangible benefits.”
“ServiceNow unifies isolated employee systems and processes, transforms work into digital workflows, and creates a great experience for employees and customers,” he said. It helps us keep in touch. “
Michel Podolskis, head of the Mercedes-Benz ServiceNow platform, said: “For many years, ServiceNow has become one of Mercedes-Benz’s leading platforms for digital transformation and consumer digital processes. It is the most important factor for efficient innovation.” “The employee center function takes Mercedes-Benz to a new level and allows employees to view and use the company’s various services in one place.”
ServiceNow overview
ServiceNow (NYSE: NOW) is a digital workflow service company dedicated to helping companies work better. Cloud-based platforms and solutions provide employees and enterprises with a better experience and increase productivity.
2021 ServiceNow, Inc. prohibits copying ServiceNow, the ServiceNow logo, Now, Now Platform and other ServiceNow logos are trademarks and/or registered trademarks of ServiceNow, Inc. in the United States and/or other countries. Other company names, product names, and logos may be trademarks of their respective companies.
Mixed work: https://bit.ly/3zEV20B
Global Economic Outlook: https://bit.ly/3CNBvg9
US Bureau of Labor Statistics: https://bit.ly/39EBzlZ
Mobile application generator: https://bit.ly/3kLccFG
Customer Service Manual: https://bit.ly/3EYbXPl
Website: http://www.servicenow.com
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