ServiceNow launches a new platform for creating workflows in the age of mixed work

A sort of Serve immediately Announced the launch of Now Platform Rome, which brings hundreds of innovations to enable organizations of all types to adapt to the age of mixed work—promoting the evolution of business models, managing employee fatigue, and expanding the scale of automation and application development business areas .

ServiceNow has a customer base that represents nearly 80% of the Fortune 500, helping organizations in all industries and regions to meet challenges and seize opportunities new The world of work.with The global economy is experiencing the largest post-recession boom in 80 years, Now Platform Rome version provides organizations with the tools needed to quickly create agile working environments, provide compelling experiences for customers and employees, and accelerate innovation so that they can thrive in the new economy.

Chirantan’CJ’ Desai, Global Executive Director of Product and Engineering at ServiceNow, said: “The rapid growth of mixed work has accelerated the digital transformation and business model that has changed forever in the 21st century. “Our customers need digital platforms to provide ease for people in any environment. , Fascinating experience, and help them stay agile, flexible and efficient. With our latest version, ServiceNow is creating workflow solutions to help companies deal with those moments when work is so important in the new economy. “

Reduce employee fatigue through a simple, engaging experience

With the Now Platform Rome version, new employee-centric solutions through unified platform applications enable organizations to create simple and engaging experiences for their employees anywhere, so they can easily and confidently win the most important working moments. New and improved solutions include:

• Oh Staff?centerAs a digital command center for a mixed workforce. It provides employees with a unified, connected interface that can quickly and easily find personalized information, complete tasks, get help, and request services from any department—including IT, human resources, infrastructure, procurement, and legal in one place. . The employee center integrates necessary information in one place, reducing the time for employees to seek help and reducing fatigue caused by applications.
  And organizations can easily select and enter information and services on dynamic and personalized topic pages, so that employees can easily find the answers they need. The employee center will also be integrated with Microsoft Teams so that employees can use it no matter where they are.
• Oh Staff?Journey managementInstruct employees to engage in important tasks and provide a connected experience of cross-departmental journeys, such as new employee onboarding, job transition, and layoffs. It also enables HR teams and managers to use code-free tools to customize resources, plans, and requirements—all on the same platform.

In today’s challenging professional environment-only in May 2021, 3.6 million Americans They left their jobs, and fatigue may be a factor in making this decision-digital transformation is no longer just an engine of growth and productivity. The top priority is to help employees find more balance in the world of mixed work and maintain greater creativity, productivity and participation.

“In the process of transitioning to mixed work, the mission of the organization is to make the overall staff experience more efficient, collaborative, and seamless, which in turn will drive increased participation and productivity,” Phil Carter, vice president and vice president of CIO Suite’s technical agenda Said IDC leader. “Simplifying the experience is critical to achieving this goal, ensuring that employees can get work solutions in one place in multiple ways, no matter where they are. In the new working age, we strive to make their lives easier.”

Accelerate the automation of all areas of the company

The adoption of mixed work, coupled with a growing shortage of talent, is accelerating the company’s automation. Large-scale automation will become a top priority for organizations in the 21st century to reduce the burden on employees to manage machinery and trivial tasks and enable them to focus on projects that provide business value.

With the launch of Now Platform Rome, ServiceNow brings powerful new artificial intelligence and automation tools, enabling IT teams to work smarter, simpler, and more efficiently anywhere:

• Oh Automated discoveryFrom more than 180 topics, ten opportunities to automate work using ServiceNow applications such as virtual agents, automatic routing, and agent assistance were identified.
• Oh Health log? analyze?EnhanceHelp detect problems before they occur and affect users, and use predictive AIOps for IT Operations Management (ITOM) to automatically solve them. This extends the ServiceNow ITOM Predictive AIOps (the previous version of the Now platform released with Quebec) and is based on the innovative technology of Loom Systems.

Enables the rapid development of modern and dynamic mobile experiences

Now, every company is a software company, reshaping and creating new business models through digital products and services. In a world of mixed work, employees and customers need mobile technology to access critical business applications anytime, anywhere.

To meet the demands of an increasingly mobile workforce, ServiceNow launched Mobile application?Builder, It allows developers to quickly build and configure mobile applications for iOS and Android in an intuitive interface, and provide more features and a guided experience.

Create a smooth customer experience and solve problems quickly

Organizations must be able to expand the scale of their service operations to meet higher customer expectations and requirements, and provide agents and service teams with the information they need to quickly solve customer needs from any angle, location, and single platform.

Now Platform Rome helps companies in any industry quickly solve these problems and provide a better customer experience, increasing customer satisfaction and loyalty.new customer? service? script:? The point?layout They improve the user experience and enable agents to solve problems quickly, allowing them to focus on key process data and tasks that drive better business results.