ServiceNow launches a new version of Rome: focus on mixed work

ServiceNow

ServiceNow showed Rome the latest version of its Now platformThe new version is specifically designed to enable organizations to adapt to the new era of mixed work, and enable them to innovate business models, reduce employee workload, and expand automated processes and application development within infrastructure enterprises.

Has a customer base that represents nearly 80% of Fortune 500 companies, ServiceNow helps organizations around the world meet the challenges and opportunities of the new world of work.

As the global economy expands at the strongest post-recession rate in the past 80 years, The Rome version of Now Platform provides organizations with the tools they need to quickly create agile working environments, To provide customers and employees with a compelling experience and accelerate innovation, so that they can thrive in the new economy.

“The rapid growth of mixed jobs has accelerated digital demand and forever changed the business model of the 21st century,” he said Chirantan “CJ” Desai, Chief Product and Engineering Officer, ServiceNow.

“Businesses need digital platforms to provide employees and customers with a continuous and engaging experience in any environment, and to help them remain agile, flexible and efficient. Thanks to the latest version of Rome, ServiceNow provides workflow solutions to help companies deal with the challenges of the new economy».

With the Rome version of the Now platform, new employee-centric solutions delivered through the unified experience platform promise that organizations can create simple and engaging experiences from anywhere. Allow employees to easily and confidently face important working moments.

The update includes a workforce center-a digital command center for a mixed workforce.It provides a single connection interface that allows employees to quickly and easily find personalized information, complete tasks, get help and request Cross-departmental services, including IT, human resources, procurement, and law, all in one place.

The employee center consolidates the information you need in one place, thereby reducing the time required to obtain support. Organizations can easily manage information and services in dynamic and personalized theme pages, Make it easy for employees to find the answers they needThe employee center will also be integrated with Microsoft Teams to support employees anytime, anywhere

Employee journey management: Support employees to participate in activities involving multiple departments, such as onboarding, job switching, and leaving.It also allows teams and managers With no-code tools, human resources can customize plans and requirements on the same platform.

Competition in the modern workplace is becoming increasingly fierce, and many employees leave due to insufficient work.Digital transformation is no longer just an engine of growth and productivity. It must help employees find a Achieve a better balance in a mixed work world to maintain their creativity, productivity and participation.

“In the transition to mixed work, the task of the organization is to allow employees to experience efficiency and collaboration, which will stimulate participation and increase productivity,” he said. Phil Carter, Head of Technical Agenda for GVP and WW CIO Suite IDC.

“By ensuring that employees can access work solutions from a single tool from anywhere and in multiple ways, simplifying the employee experience will be the key to achieving this goal. We hope that the new ServiceNow solution will provide employees with more resources, And strive to make their lives better in the new working age».

Due to the growing shortage of talents, the shift to mixed work has accelerated the automation of the entire enterprise.Large-scale automation will become a top priority for companies in the 21st century to ease employee management repetitive tasks and Let them focus on projects that generate business value.

With the Roman version of the Now platform, ServiceNow provides powerful new automation and artificial intelligence functions, enabling IT teams to work smarter, easier, and more efficiently anytime, anywhere: Automation Discovery: Identify ten job automation opportunities in more than 180 areas, Thanks to ServiceNow applications such as Virtual Agent, Auto Routing and Agent Assist.

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Health log analysis enhancements: help detect problems before they occur and affect users, and use previous ITOM Predictive AIOps solutions to automate troubleshooting Launched with the Quebec version of the Now platform and based on the innovative technology of Loom Systems.

Now, every company is a software company, reshaping and creating new business models through digital products and services. In a mixed work world, Employees and customers need access to company apps From anywhere And through mobile devices.

In order to meet the needs of the growing mobile workforce, ServiceNow has launched Mobile App Builder, which allows developers to quickly create and configure mobile applications Available for iOS and Android, with a single intuitive interface, Advanced features and guided experience.

Organizations must be able to expand service operations to meet growing customer expectations and demands by providing agents and customer service teams with the information they need. Need to resolve queries quickly, On one platform from anywhere.

The launch of the Rome Now platform can help companies from all walks of life quickly solve problems and provide a better customer experience, thereby increasing satisfaction and retention.new Customer Service Manual: Focus on layout to improve user experience It also allows agents to solve problems quickly, so they can focus on key process activities and data that can lead to better business results. The Roman version of the Now platform is already available.

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