ServiceNow launches marketplace for enterprise applications

Based on the self-service principle “Everything as a Service” ServiceNow launches marketplace for enterprise applications

From now on, Service Now customers will have access to approximately 50 certified, free and paid applications that have been developed on the open Service Now platform through the Marketplace. In addition, there are many tools available that support integration and automation.

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The new Service Now store aims to support IT departments in better balancing requirements between rapid refinement of applications and implementation of tailor-made software. ServiceNow customers can quickly and flexibly develop new applications on the platform, but they can also easily obtain the appropriate apps from the Store.

The Marketplace provides solutions based on Service Now, with which users can improve service for employees, automate work processes and integrate them into IT operations. All applications and integration tools are certified by ServiceNow and tested for performance, security and compatibility. Software developers have the option to submit their own developments to the market, and can also set the price of the respective application themselves.

Some of the first apps to be found in the Service Now store come from technology partners Claude Sherpa and Frusion Partners:

with him”Cloud Sherpa Legal Workflow App“Legal processes can be reported and tracked more transparently without the use of e-mail. Daily functioning is not affected. Cloud Sherpas Legal Workflow App complements ServiceNow legal services management solutions with extended functions for specialized legal processes This includes, for example, research proposals, document processing, and resource tracking.

ICloud Sherpa Security Incident Response App“Monitors and discovers security incidents and responds with appropriate responses. The app provides a secure and private task queue for resolving incidents. For example, monitoring teams email or alarm messages coming from Twitter streams “Workstreams” can be used to analyze and analyze. Enhanced efficiency enables security teams to provide better reactive support and proactive monitoring of security threats. Audits to report the speed of response in the event of a security incident Also suitable for application.

IFrooti Partners Lift Intake“Provides an interface for all calls, e-mails and self-service inquiries in the company. They are first recorded and viewed before an incident, request or case is declared. The app thus duplicates and allows for consistent one-step classification across all business areas. These include, for example, IT, human resources, facility management and legal departments. For the first time, customers can use Lift Intake as a stand-alone application. As can. The app is a key application in the larger Frusion partner LIFT product suite. With the app, services can be provided company-wide.

IFrusion Partners Telebridge IT Alert Management“Generates voice messages to IT. Twilio software is used, through which telephone, VoIP and text messages can be embedded into web, desktop and mobile applications. Key events via Telebridge, ServiceNow Conference Bridge” Accepts incident assignments over the phone, improving solution. Telebridge also reduces long wait times for end users and automates more IT tasks. The app replaces service desk voice mail by generating new tickets from voice signals gives.

IMobiChord Mobility Management Solution“Enables companies to turn mobility management into a real service management task. The new mobility suite automates billing management via mobile devices, thus reducing staffing and WLAN costs. MobiChords uses ServiceNow and mobility management automates interactions with the team. This reduces the time that IT teams have to intervene – which in turn leaves more room for proactive work. In addition, users can access the service portal via self-service. It can also be used to carry out multiple tasks from the company.Compliance with corporate policies is taken into account.

More information and apps can be found in the Service Now Marketplace.

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