[03/02/2020] ServiceNow announced a new industry solution strategy to provide a workflow that can help companies in specific industries meet their unique digital transformation challenges and create scale value. ServiceNow pointed out that it will initially focus on developing solutions for the banking and telecommunications industries, and will work with strategic partners to support its journey of industry solutions and integrate these solutions into the customer environment.
“ServiceNow’s new banking solution will simplify the operations of the center and secondary offices to help banks develop at the speed of digital business, provide a seamless customer experience, and thereby increase customer loyalty. The company will adjust customer care and service assurance, To change the way communication service providers provide quality customer experience by proactively anticipating and solving problems while maximizing service availability and quality“Said Bill McDermott, President and CEO of ServiceNow.
Expand partnership
ServiceNow also announced that it will expand the scope of cooperation with Deloitte and Accenture to meet the unique challenges of the original target industry.
Deloitte will become the “primary launch” partner of ServiceNow’s banking solutions, working with ServiceNow to implement new workflows that will change the way banks operate.
Brian Johnston, head and director of the financial services industry, said: “Our financial services customers are looking to use technology to rethink the customer experience, especially banks need to transform basic operations to make it happen faster.” From Deloitte Consulting LLP. “As part of the strategic cooperation with ServiceNow, we combine Deloitte’s industry knowledge with ServiceNow’s intelligent and intuitive cloud platform to provide solutions that can help our financial services customers develop at the speed of digital business.”
For its part, Accenture will become the “Lead Launch” ecosystem partner of ServiceNow in its new telecommunications solutions, helping the company drive digital transformation through a specially designed workflow. Accenture will also help guide the ServiceNow product roadmap and create telecom-specific digital workflow solutions that will provide experience to help support software-defined networks, which are essential for new connectivity services supported through 5G .
“As 5G is the top priority of service providers and the most important investment, they are seeking a competitive advantage by building greater agility and scale in today’s cloud world,” said Peters Suh, head of communications industry. Accenture North America. “By expanding the ecosystem partnership with ServiceNow, we can better help companies improve solutions and support the transformation of the telecommunications industry.”
The ServiceNow solution for banking and telecommunications is expected to be launched later this year. The company hopes to release solutions for other industries in the future, including healthcare, manufacturing, media, technology, etc.
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