ServiceNow launches new products to change industry workflow

A kind Current service, A company specializing in workflow, launched new products for telecommunications and financial services, and detailed its strategy in the fields of health and life sciences.

New products and partnerships will accelerate digital transformation and the customer experience in new workflows.The company also announced that it has established strategic partnerships with the following companies KPMG Put on the market to support medical service providers while digitizing their clinical and business workflows.

“We are revolutionizing the workflow for each industry to accelerate digital transformation. In the telecommunications sector, Now Platform and 5G will intersect to essentially reshape the old experience,” said Bill McDermott, the company’s CEO.

Telecom operators are in one of the biggest opportunities in their history: the launch of 5G. They feel the pressure to overcome the ever-increasing expectations of customers and employees, and at the same time they need to manage costs with little clarity on scattered platforms, systems, tools and data.

The company’s novelty in this area is telecommunication service management and telecommunication network performance management. According to ServiceNow, they will provide new workflows that link customer service to network operations, including proactive customer service and automated service assurance.

In January, ServiceNow announced Accenture Will become a strategic partner of ServiceNow, launch its solutions to the telecommunications market, and help the company achieve digital transformation through tailor-made workflows.

With ServiceNow, we will provide a series of integrated solutions designed to combine technology, analysis and solutions to improve automation, efficiency and efficiency in areas such as customer service management, service assurance and intelligent network operations. According to Francesco Venturini, senior executive director and head of communications and media at Accenture.

The new products will be fully available later this year.

Financial services

ServiceNow’s financial services operations department is specifically developed for financial services. It will simplify common customer needs, such as increasing credit lines and payment-related issues, and initially focus on banking to improve ServiceNow’s customer service capabilities. Through interconnected workflows, financial institutions will be able to maximize their operational efficiency, significantly reduce operational and compliance costs, and increase customer loyalty.

Laurén Robbins, General Manager of ServiceNow Financial Services, said: “The global pandemic has had an unimaginable chain effect on consumers and businesses. This provides financial institutions with an opportunity to win customer confidence in this difficult period.” “Our vision is to bring the entire financial Organizations are linked to a single platform to provide industry-specific digital workflows that enable these companies to automate operations and provide credible experiences that build credibility. He added that this is more important than ever.

Financial services operations will be fully opened later this year.

The health sector: commitment and partnership

The pandemic has exposed many shortcomings in the current workflow of the health sector, such as staffing, patient care, and resource allocation.

Through its departmental solutions strategy, ServiceNow also announced a commitment to develop products for the health and life sciences fields to help organizations in the department transform their businesses and safely optimize and automate clinical and business workflows.

ServiceNow and KPMG (KPMG) have established a strategic partnership to bring solutions for healthcare service providers to the market. As ServiceNow develops solutions for the health and life sciences fields, it promotes the joint accelerated development of the industry. This collaboration combines KPMG’s expertise in this market with the Now Platform to change the outcome of surgery and patient treatment.

KPMG will also help guide the ServiceNow product roadmap and create specific workflow solutions for healthcare providers, such as integrating and accrediting doctors. The solution will provide a wealth of experience to help healthcare professionals meet the needs of the patient population, which is especially important in this pandemic.

“Covid-19 emphasizes the need for digital transformation of medical service providers, where a large number of severe cases overload the team and the need to ensure the available medical resources required for necessary care programs,” explained the chief consultant Vince Vickers. The health services department of KPMG LLP.

ServiceNow’s new solutions for healthcare and life sciences are expected to be fully launched in 2021.