ServiceNow Launches New Version Now Platform | Business Intelligence Platform

ServiceNow launched the Now Platform Quebec version. The latest version of Now Platform includes expanded native AI capabilities and new low-code application development tools, enabling customers to innovate quickly, shorten time to value, increase productivity, and provide a better experience. For companies that radically change operations and accelerate digital transformation, the Now platform provides the digital speed, agility, and flexibility that every organization needs to shape the future of work.

ServiceNow also introduced Creator Workflows as an extension of its existing IT, employee, and customer workflow product portfolio to support the business through automation and allow employees to quickly build applications regardless of their technical skill level.
Creator Workflows includes ServiceNow’s low-code development tools, App Engine and IntegrationHub, enabling companies to transform traditional manual processes into scalable modern digital workflows. With the release of Now Platform Quebec, ServiceNow has introduced new products in Creator Workflows to help developers quickly develop workflow applications, regardless of skill level:
• App Engine Studio accelerates large-scale application development through a fast, intuitive and guided visual development environment, allowing employees with no coding experience to collaborate and build applications.
• App Engine templates provide teams with access to pre-built workflow building blocks that can help citizen developers start building applications without having to start from scratch.

Machine learning and native AI solutions
The Now Platform Quebec version enables organizations to use powerful new native AI capabilities to increase productivity. In addition to the need for rapid innovation and large-scale deployment, customers must also provide enterprise-wide consumer-grade digital tools to improve the efficiency of remote employees. New features to improve productivity include:
• ITOM Predictive AIOps predicts problems before they actually become problems and supports organizations in automating solutions.
• The enhanced virtual agent function shortens the time to value realization through guided settings and topic recommendations, and accelerates incident resolution through an end-to-end AI-driven conversation experience.
• AI Search provides a consumer-level search experience for employees and customers, providing individuals with the personalized, relevant and actionable information they need-right on their service portals, mobile and virtual agent search screens.

These solutions represent AI capabilities acquired through the acquisition of Loom Systems and Attivio and are included in the Quebec version.