• NowPlatform® Paris version accelerates digital transformation and helps connect teams, systems and workflows
• Six new products and extended, intelligent functions supported by artificial intelligence to stabilize processes and optimize costs
• Industry leaders such as Microsoft, Zoom, Adobe, Uber, Accenture and Deloitte are using Now Platform to promote its digitalization
Frankfurt-September 16, 2020-Leading digital workflow company ServiceNow (NYSE: NOW) today announced a new version of NowPlatform® Paris. It can help companies remain agile and resilient so that they can grow in the Covid economy and increase productivity. With the help of ServiceNow’s workflow, employees can increase work efficiency, and companies can benefit from technology investments more quickly.
The Covid economy discovered weaknesses in the value chain and triggered a workflow revolution. Companies that strive to digitize and create a seamless customer, employee, and partner experience are now facing greater challenges. According to IDC data, 45% of organizations worldwide are currently in economic stagnation or recession, and 64% of organizations worldwide plan to adopt new technologies as soon as possible. Companies that are in a leading position in the digital field are more inclined to use emerging technologies to catch up. 1 With nearly 80% of Fortune 500 companies using the Now platform, ServiceNow is committed to developing solutions to support the company’s digital transformation journey, whether they are working from home, working remotely or returning to work has been planned
Stephen Elliot, vice president of IDC’s DevOps and Management Software Program, said: “Customers are increasingly considering the business benefits of integrating independent but interdependent workflows between teams, IT, and other departments. “The driving force from customers is undeniable. Yes, Covid-19 has accelerated this driving force, and there is increasing pressure to encourage more collaboration between IT and other departments to digitize processes, rethink customer loyalty models and make strategic business decisions faster . “
Several leading organizations, including Microsoft, Zoom, Adobe, Uber, Accenture, Deloitte, Acorio, TPx, Veolia, Novant Health, Lone Star College, AEGIS Insurance Services and the City of Raleigh, rely on the new features of the Now platform and Paris Release. Promote their digital transformation.
“C-Suite realized that the IT architecture of the 20th century was too slow and too inflexible for today’s digital work environment. The prevailing silo structure made the necessary agility more difficult,” Chirantan “CJ” Desai, Chief Product Officer explain. In ServiceNow. “ServiceNow’s strengths have always been architecture, data model, and “cloud computing” platform. This enables companies to develop digital workflows and create the best experience that employees and customers expect. The new version of Now Platform in Paris provides an AI-based smart experience that is stable The process and the possibility of optimizing spending. This gives companies the flexibility they need to succeed in the Covid economy.”
In the “Paris Release”, ServiceNow introduced six new products and new features, allowing organizations to use one platform.This enables customers to
• Respond quickly to business changes: With embedded analytics and AI in each application, companies can use new workflow applications to quickly respond to business changes, thereby increasing productivity, and digitizing and automating workflows throughout the company .
●Provide the best experience anywhere: employee productivity increases, and new important services can be provided.
●Improve customer loyalty: With the help of networked workflows, location-based work can be effectively managed, reliable processes can be organized for unforeseen events, and automatic self-service functions can be used to expand capacity.
●Optimize IT productivity, cost and reliability: New solutions make ITSM and AIOps modernization and automation possible to ensure stable operation and reduce software, hardware, and cloud costs.
Some of the major new solutions generally available today include:
●Business continuity management provides modern automated analysis of business impact, business continuity planning and crisis management. It uses data in the ServiceNow platform to achieve operational flexibility. Because business failure is a constant threat, resilient organizations need to anticipate these disruptions and develop actionable plans to minimize impact and downtime.
Hardware asset management automates the IT asset life cycle by tracking the financial, contract, and inventory details of the hardware to make more informed decisions from purchase to disposal. In order for a company to be resilient in any economic environment, it is important to know which IT assets are located where. This is the only way for the company to get an overview and act in a timely manner.
●Legal service delivery provides the legal department with the visibility needed to make quick decisions and increase productivity by eliminating manual email and phone calls.
Enhancing the ServiceNow ecosystem through industry solutions and partnerships
ServiceNow’s new industry products are now available, enabling telecommunications and financial services companies to transform business processes and create value at scale. Together with strategic market partners, Accenture in the telecommunications industry and Deloitte in the private client business, these new offers will double the business value of customers.
●The financial service operation department provides support to the bank in the network team and system in the front, middle and back offices so as to provide services to customers faster. It can digitize core workflows such as payment and credit card applications, thereby improving process efficiency.
●Telecom service management provides customers with a more proactive experience and more flexible management services, and at the same time provides organizations with an improved service platform and insight into customer health, thereby reducing costs.
●Telecom network performance management provides the network team with a unified view of the installation foundation, and has the ability to analyze, correlate and exclude events from multiple network monitoring platforms. This can accurately identify affected customers and resolve issues faster.
Telecommunications service management and telecommunications network performance management solutions can work together to effectively identify and solve cross-service network problems, and at the same time proactively notify customers and establish closer ties between customers and enterprises.
Partners play a vital role in accelerating the process of digital transformation. ServiceNow has introduced integrations with Microsoft and Twilio partners, as well as the new ServiceNow Service Graph Connector program, which prepares for new ways of working by seamlessly connecting old and new tools to help customers simplify internal processes.
For more details about other new features available in the Paris version of the Now platform, please visit https://www.blogs.servicenow.com/2020/welcome-now-platform-paris-release.html
What do customers and partners say about the launch of Paris Now Platform:
Microsoft
Microsoft Chief PM Manager Anahit Hovhannisyan said: “Microsoft has worked closely with ServiceNow for more than ten years to accelerate the digital transformation of our products, platforms and cloud functions. “When we switch to a home office environment, ServiceNow’s IT service management helps us quickly Expand to meet the needs of employees. New virtual and real-time agent functions can also help us meet these requirements. By providing seamless tool and service support, including troubleshooting workflow, search function, and handover to online agents, better support will be provided, all of which will have Helps ensure that problems are resolved quickly, no matter where our employees are located. The ServiceNow virtual agent integrated in the Microsoft team also allows users to easily get the best support at any time. “
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Sunil Madan, Zoom’s Chief Information Officer, said: “ServiceNow is a trusted and reliable partner of Zoom. It allows us to scale at an unprecedented speed to meet the growing demand for our solutions. “With ServiceNow, we can work smarter. , And increase flexibility in order to provide outstanding service to a growing and diverse customer base. ServiceNow allows us to unite the front, middle, and back office teams and increase productivity when speed and simplicity are important. The new innovations in the Paris version will help companies maintain business continuity through workflow and anticipate and resolve disruptions. “
Deloitte
“Our bank customers have fundamentally reconsidered how to provide support to customers, which requires a closer connection between all services,” said Travis Budisalovich, head of the financial services industry at ServiceNow and director of Deloitte Consulting LLC. “By combining Deloitte’s extensive banking expertise with the power of ServiceNow’s new platform features, we are in a unique position to rapidly transform the banking experience.”
Availability
Paris Now Platform is now fully available. For more information, see: https://www.servicenow.com/now-platform/latest-release.html
1 Survey on the impact of COVID-19 on IT spending (the survey was conducted from June 4 to June 15), IDC, June 2020, n = 880 global technology decision makers
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About ServiceNow
ServiceNow (NYSE:NOW) has created a world with less work. Our cloud-based platform and related solutions with digital workflows can provide an excellent user experience so that employees and companies can work more efficiently. For more information, please visit: www.servicenow.de.
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