Dubai, UAE, May 12, 2022: At Knowledge ’22, ServiceNow, the leading digital workflow company that makes the world a better place for everyone, introduced three new solutions built into the Now Platform to help businesses advance their digital transformation efforts. Service Operations Workspace, App Engine Management Center and Public Sector Digital Services work with organizations and within the public sector to digitize complex processes and accelerate productivity.
“Business and technology leaders today face new challenges, from low-code management to the increasing need for faster solutions”, said Chirantan “CJ” Desai, chief operating officer at ServiceNow . ”As a leader in the digital business era, ServiceNow empowers customers with scalable, purpose-built solutions that help them stay one step ahead in serving their own employees, customers, and citizens. .The powerful new solutions we launch today enable organizations to create better digital experiences for the modern workplace. “
“There will only be more cases of using automation and low code as the need for more apps and efficiencies increases,” said Stephen Elliot, Group Vice President, I&O, Cloud Operations, and DevOps at IDC. “IDC estimates that 750 million new applications will be made between 2023 and 2025, full development teams, line of business citizen developers, and operations teams must adopt innovations that put new efficiencies and governance guardrails for to employees who lead business growth and innovation ”.
- Service Operations Workspace gives service desk agents and operations teams a single place to manage work, collaborate, and have shared visibility on issues. This includes a unified user experience for agents and operations teams to simultaneously work on the same problem and resolve issues faster. This helps reduce downtime, improve customer satisfaction, and increase productivity across multiple groups.
- App Engine Management Center (AEMC) is releasing co-innovation between business and IT with low app development management code. As the number of citizen developers producing low-code solutions increases, the role of IT must evolve to empower co-innovation in scale while maintaining management protocols. AEMC is a turnkey low-code management solution to successfully measure and manage app development in an organization with App Engine. Platform admins can set guardrails, apply standards, enable co-innovation between business and IT, and check compliance in one place without any friction.
Additionally, AEMC helps manage all aspects of low-code app dev, from app intake to collaboration requests, to pipeline monitoring and deployment tasks. ServiceNow also published a new one Citizen Development Center of Excellence (CoE) website, making it easy for customers and prospects to find the content they need to build a successful citizen development program using the App Engine.
- Public Sector Digital Services gives governments a digital foundation to deliver consumer -level experiences from request to resolution. For many people, requesting standard government services often requires visiting a local office, filling out paper forms, and submitting additional documentation, with poor visibility into the status of these requests. Within governments, fulfilling these requirements can be slow and require staff to navigate multiple aging systems and manual processes. Public Sector Digital Services provides out-of-the-box models of public sector data and workflows to help governments accelerate change, deliver better experiences, and resolve requests faster. Constituents benefit from increased convenience, transparency, and responsiveness.
The three new innovations were announced in conjunction with Knowledge 2022, ServiceNow’s annual event that provides networking, roundtable discussions, demos and more centered on the latest power, predictability and flexibility of the Now Platform.