The latest version of ServiceNow’s Now platform focuses on mixed work, application development extensions, automation, and employee engagement. This update, codenamed Rome, shows how ServiceNow has expanded its scope of authority through internal development and many other acquisitions, including Swarm64, MapWize, Lightstep, and Intellebot.
With Rome, the Now platform has access to various tools and functions to interact with employees. One is the employee center, where employees can find information and get help from company lawyers, IT administrators, or human resources officers. Assuming that in this way, employees can save time on daily tasks, improve work efficiency, and possibly avoid mental burnout.
The employee center is connected to various recording systems, whether built into ServiceNow or not, and provides relevant content through widgets, tasks, and hot topics. In many ways, it shows how ServiceNow hopes to become “a digital transformation management tower for every enterprise, every industry, and service everybody” with one data model, one architecture, and one platform.
Another innovation is employee journey management, which aims to improve work transitions, including hiring, changing jobs, and firing. Non-technical employees can personalize employee journey management without any coding.
The update also includes automated discovery-to identify automated features in the ServiceNow application, and health log analysis enhancements-to proactively detect and resolve issues automatically.
For mobile developers, ServiceNow provides a mobile application generator with a unified interface and experience-driven experience for building applications for iOS and Android platforms.
The Roman version is now available to anyone interested, and its early customers include Deloitte Americas, DnB Bank and Santa Monica, California. This version also introduces new tools and features for ServiceNow’s industry products for industry, healthcare, telecommunications, and financial services.
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