ServiceNow launches solutions to optimize talent development experience

within Knowledge 2021, ServiceNow has released a new enterprise-level feature pack that focuses on improving the experience of employees in dealing with different situations during the evolution of work, including returning to the office, supporting remote working environments, migrating between departments, and being promoted to new job roles. .

With the introduction of solutions and services Staff development management, Each employee has a different career path within his company, and each path is flexible and changeable. Human capital teams will be able to create workflows that span the entire organization, connecting isolated systems and processes without the need for programming skills.Similarly, supervisors can customize these work process No tool requires programming code to meet the unique needs of each department, team, and individual.

At the worker level, users will be supported by their own resources. Requirements and tools Connect them to all the departments they interact with-from human resources, IT, legal, support, and administrative services. Therefore, employees can access all the resources they need in one place, so they don’t have to manipulate multiple systems to complete their tasks, such as changing benefit plans, participating in training, and getting support.

this Solution characteristics Staff development management includes:

• Development accelerator: An application that helps supervisors to develop custom development plans for employees, administrators can use Development accelerator Organize individual activities and tasks for each employee according to their role to help them achieve greater success and achieve results in major career milestones (such as promotion or transfer to a new work team).

• Listen to the radio: Capture Feedback from collaborators And according to the service request survey at different stages of your career, you can maximize your employee experience. This continuous, real-time evaluation enables the organization to make necessary modifications to optimize successful work.

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• Apprenticeship: In order to achieve the best development of employees, learning opportunities must be created. Organizational requirements The ability to provide these experiences Your collaborators are directly in your workflow. Apprenticeship helps employees conduct relevant and contextual learning and training based on their interests and needs, so that they can get the support they need when they need it.

• Event loop control: Although most employee care processes are usually simple, other processes, such as remote onboarding, returning to the office after a pandemic, etc. Coronavirus diseaseAs well as the evacuation and re-entry of personnel, it may be more complicated, requiring multiple actions across departments. Event Cycle Control was originally launched in 2017 and consists of enterprise-managed workflows, allowing organizations to automate the entire process across the company. This makes it easy to create a great experience for employees when it matters most.

• Experience package: The experience package provides an operational mapping for the HR department to deliver Simplified growth path With presets, content and key workflows. These include standard teaching articles and virtual agent dialogues that employees can use for self-service, as well as basic human capital tasks and cases. The employee experience package helps teams drive best practices designed by our partners, accelerate response time and value delivery, and support the adoption of innovative new employee experiences.

Although the COVID-19 pandemic has accelerated the digitalization of business, according to ServiceNow Research on the Importance of Employee ExperienceA 2021 survey of more than 3,000 employees of large companies in North America and Europe revealed that 62% of employees believe that COVID-19 will have a significant impact on their work experience in the coming years. 65% of respondents also hope to adopt a hybrid solution between digital interaction and face-to-face interaction when they can safely return to the office.

In an increasingly fragmented work environment, companies need to connect their processes more effectively, reduce bottlenecks, and simplify the way they operate throughout the organization. With this panorama in mind, the solution’s features (except for apprenticeship) can be used immediately, helping organizations build the required flexibility and innovation capabilities under the new normal.

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