ServiceNow launches “Work Survey”, a comprehensive global observation of the impact of COVID-19 on work and future business and workforce innovation opportunities

ServiceNow, a leading digital workflow company, released the “Work Survey”, which is one of the most comprehensive global surveys so far on the impact of COVID-19 on work and the opportunities in the future wave of digital innovation. People work and business operations.

Executives and employees across Europe agree that technology enables them to switch to new ways of working at an unprecedented speed, and digital transformation will accelerate innovation.

“The huge hub of global digital work is showing everyone the future of work,” ServiceNow CEO Bill McDermott said. “Digital workflow is the way business develops in the 21st century^ST century. Can not go back. Digital transformation will accelerate. The new way of working will become the norm. We are on the cusp of an unprecedented wave of workflow and workplace innovation. ”

In September, Wakefield Research conducted a job survey on behalf of ServiceNow, which attracted 9,000 executives and employees from industries such as financial services, healthcare, telecommunications, manufacturing, and the public sector.

The main discoveries in Europe include:

• 92% of executives (both global and European executives) said that this pandemic caused their companies to rethink the way they work. In Ireland, 93% of employees (the European average of 83%) said that their company has created a better way of working since the crisis began.
• 96% of executives and 93% of employees (compared to 92% and 86% globally) said that their company has transformed into a new way of working at a speed beyond their imagination.
• Compared with the global average, COVID-19 has reduced operating expenditures of surveyed Irish companies by 88%, creating investment opportunities for digital transformation, R&D, marketing and growth.

Enterprises innovate rapidly, but need to step up to keep pace

In Europe, almost half of executives (47%) and more than half of employees (55%) believe that the transition to the new normal will be more challenging than the initial shock to COVID-19. As most companies are at a digital disadvantage, this challenge is even more severe, with 90% of Irish executives (94% in Europe) admitting that they still have offline workflows, including document approvals, security incident reports, and technical support requests. Progress has been made, but in the months of working across Europe, 61% of executives and 62% of employees in Europe said that their company still does not have a fully integrated system to manage digital workflows.

Despite adapting to COVID-19, confidence in whether the company can quickly transform again is still low

As a result of COVID-19, the development and real-time operation of the new system is believed to have created better new ways of working for 93% of employees in Ireland (10% higher than employees across Europe).However, it is believed that such systems are still vulnerable to the next major disruption, most of which Executives and employees pointed out that if they were disrupted again, key business functions (such as customer service, human resources, and finance) would not be able to adapt within 30 days. This demonstrates the needs and opportunities for strong digital transformation throughout the enterprise.

You are as good as your people.Today’s victory means being better than the competition and embracing distributed work faster

Although 100% of European executives and employees (94%) overwhelmingly claim the benefits of remote working, the challenges are becoming more apparent. Irish executives (90%) and employees (86%) (compared to the European average of 93% and 78%) have expressed real concerns about how remote work will affect business development. The biggest worry and benefit of continuing to work remotely depends on your location.

• Throughout Europe, executives are most worried about output (delay in product or service delivery (54%), while employees are most worried about input), which reduces collaboration between business units (53% in Ireland and 47% in Europe).
• Employees across Europe said that the time saved from not commuting or going to work (61%) benefits them the most, while executives believe that better use of technology to increase efficiency (50%) is for their teams The greatest advantage.

Personal safety is of the utmost importance: Recovery from working in person depends on whether employees feel safe

More than two-thirds of Irish employees (76%) (much higher than the European average of 52%) believe that their company will prioritize business continuity over workplace safety. Even more surprising is that 52% of executives actually believe this. Even if a company strives to put safety first, many employees do not think they can achieve safety. 59% of Irish employees (16% higher than the European average) said they do not believe their company will take the necessary measures to ensure their safety. Surprisingly, the executives agreed. Four out of ten Irish executives (40%) admit that they believe their company will not adopt appropriate security measures.

“COVID-19 has caused business across Europe to change at an unprecedented rate, and we have never seen such a change. Frankly speaking, many people even think it is impossible to achieve this goal,” Said Chris Pope, Vice President of Innovation at ServiceNow. “There is a lot of discussion about adapting to the new normal, but for most companies, the reality is now, and with that comes constant change. For European organizations, the key challenge will be the urgent need to balance business continuity. The needs and personal needs of employees, and ensuring that they are digitally adapted to the wave of future change. Focusing on digitizing the work that needs to be done, no matter where it needs to happen, is the key to achieving this balance.”

Commenting on these findings, applied futurist and author Tom Cheesewright said: “As the company begins to transition from the early chaos of COVID-19 response to the creation of new sustainable methods, this research comes at the right time. Some incredible things have been achieved under extreme pressure, and the core hybrid working technology has been proven. But there is still a lot of work to be done. The level of culture, process and behavior needs to be designed and superimposed on the basis of technology, as well as a new social contract between employers and employees that includes decentralized work.”

For more information on job surveys, please see here.

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