ServiceNow released the “Work Survey”, a comprehensive global survey of the impact of COVID-19 on work and the opportunities for digital innovation in the way people work and businesses operate so far.
European executives and employees agree that technology enables them to switch to new ways of working at an unprecedented speed, and that digital transformation will accelerate innovation.
ServiceNow CEO Bill McDermott said: “The important hub of global digital work is showing everyone the future of work. “Digital workflow is the way business is developed in the 21st century.ST century. Can not go back. Digital transformation will accelerate. The new way of working will become the norm. We are on the cusp of an unprecedented wave of workflow and workplace innovation. “
In September, Wakefield Research conducted a job survey on behalf of ServiceNow, which attracted 9,000 executives and employees in industries such as financial services, healthcare, telecommunications, manufacturing, and the public sector.
The main discoveries in Europe include:
92% of executives (both global and European executives) said that this pandemic caused their companies to rethink the way they work. In Europe, 83% of employees (87% globally) said that their company has created a better way of working since the crisis began.
92% of executives and 86% of employees said that their company has transitioned to a new way of working at an unprecedented speed.
COVID-19 has reduced operating expenditures by 90% of the European companies surveyed (88% globally), creating investment opportunities for digital transformation, R&D, marketing and growth.
Enterprises innovate rapidly, but they need to keep going
In Europe, almost half of executives (47%) and more than half of employees (55%) believe that the transition to the new normal will be more challenging than the initial shock to COVID-19. Because most companies are at a digital disadvantage, this challenge is even more severe, with 94% of European executives admitting that they still have offline workflows, including document approvals, security incident reports, and technical support requests. Progress has been made, but in the months of working across Europe, 61% of executives and 62% of employees in Europe said that their company still does not have a fully integrated system to manage digital workflows.
Due to the emergence of COVID-19, the development and real-time operation of the new system is believed to have created new and better ways of working for 83% of employees in Europe. However, people think that such a system is still vulnerable to the next major disruption. Most executives and employees point out that key business functions (such as customer service, human resources, and finance) will not be able to be affected within 30 days when other changes occur. Adapt to destruction. This demonstrates the needs and opportunities for strong digital transformation throughout the enterprise.
Although 100% of European executives and employees (94%) overwhelmingly claim the benefits of remote work, the challenges are becoming more apparent. Executives (93%) and employees (78%) across Europe have expressed genuine concerns about how remote work will affect business development. The biggest worry and benefit of continuing to work remotely depends on your location.
Throughout Europe, corporate executives are most worried about output (delay in product or service delivery (54%), while employees are most worried about input) and reduce collaboration between business units (47%).
Employees across Europe said that the time saved from never commuting or going to work (61%) benefits them the most, while executives believe that better use of technology to increase efficiency (50%) is the greatest for their teams benefit.
Personal safety comes first
More than half of employees in Europe (52%) believe their company puts business continuity above workplace safety. Even more surprising is that 37% of executives actually believe this. Even if a company strives to put safety first, many employees don’t think they can do it. 43% of European employees said they did not believe their company would take the necessary steps to ensure their safety. Surprisingly, the executives agreed. Nearly one-third of European executives (32%) admit that they believe their company will not adopt appropriate security measures.
“COVID-19 has caused business across Europe to change at an unprecedented rate, and we have never seen such a change. To be honest, many people even think it’s even impossible.” said Chris Pope, Vice President of Innovation at ServiceNow. “There has been a lot of discussion about adapting to the new normal, but for most companies, the reality is now, and with it is constant change. For European organizations, the key challenge will be to balance the impact on business continuity. Urgent needs and personal needs of employees, and ensuring that they are digitized to adapt to the wave of future change. Focusing on digitizing the work that needs to be done, no matter where it needs to happen, is the key to achieving this balance.
Applied futurist and author Tom Cheesewright commented on the findings: “This research is at the right moment as the company begins to transition from the early chaos of the COVID-19 response to the creation of new sustainable Method. Some incredible things have been achieved under extreme pressure, and the core hybrid work technology has been proven. But there is still a lot of work to be done. The level of culture, process and behavior needs to be designed and superimposed on the basis of technology, and A new social contract between employers and employees that includes decentralized work.”
For more information on job surveys, please see here
*investigation method
Wakefield Research conducted an online quantitative survey between September 1stST And September 10dayBy 2020, 900 C-level executives and 8,100 office professionals (employees) in companies with 500 or more employees from the following countries/regions: United States, United Kingdom, France, Germany, Ireland, Netherlands, India, Japan, Singapore, Australia and New Zealand. When Wakefield conducted a survey of various industries, he found significant differences among employees in five key industries: financial services, healthcare, manufacturing, telecommunications, and the public sector.
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