- ServiceNow Inc (NYSE: NOW) has announced three new Now Platform features to help businesses advance digital transformation efforts. These are the details.
ServiceNow Inc (NYSE: NOW) has announced three new Now Platform features to help businesses advance digital transformation efforts. New features include ways to unlock productivity, low code management, and modification.
Smarter Experience
Generally, when IT issues occur, end-users turn to the help desk with a high number of tickets. And then the agents interact with co-workers in the operation to determine the cause of the problem.
ServiceNow’s new Service Operations Workspace streamlines this process by providing a single place for collaborative work management. And IT services and IT operations teams will have shared visibility into issues, customers, agents, and operations. By working together, teams can resolve issues quickly. Customers can benefit from reduced downtime, enhanced experience, increased efficiency, Service Operations Workspace, and scalable innovation.
Measurable Innovation
The App Engine Management Center enables end-to-end management. And the turnkey solution allows platform admins to apply standards and set development guardrails, providing centralized management of all aspects of low-code app development — from usage of application up to collaboration and deployment tasks up to pipeline monitoring.
By supporting both business agility and IT standardization simultaneously, the App Engine Management Center can help improve the speed of change. And it can deliver complete visibility and reduce cost, risk, and inefficiency.
In addition, the Citizen Development Center of Excellence’s new web experience simplifies content search. And it will help customers quickly find the information they need to build a successful citizen development program using the App Engine.
Improved Government Services
Citizens rely on government services for many things, from pothole repair to vocational rehabilitation to vehicle registration. And historically, the citizen’s experience of reporting issues, requesting benefits, and applying for permits has been plagued by paper forms, manual processes, suboptimal websites, and more. pa.
Governments need automated, transparent, and optimized processes. And Public Sector Digital Services can help government agencies deliver better experiences and resolve issues quickly. Out-of-the-box data and workflow models allow governments to accelerate change so that citizens can quickly and easily request services and report issues — and have of greater visibility in the process.
Both the App Engine Management Center and Public Sector Digital Services are available for current ServiceNow customers in the ServiceNow Store. The Service Operations Workspace is expected to be generally available in June 2022.