ServiceNow (NYSE: NOW), the leading digital workflow company that makes the world better for everyone, today announced additional new solutions as part of its release of the Now Platform Tokyo to help organizations accelerate the cost of technology investments. In addition to the Enterprise Asset Management, Supplier Lifecycle Management, and ESG Management innovations announced yesterday, ServiceNow is releasing new Telecom and Enterprise Legal Solutions specifically built around the pain points of those audiences.
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Supplier Lifecycle Management (Graphic: Business Wire)
From higher customer expectations of telecom service providers to under-resourced legal teams looking to improve efficiency and productivity while reducing costs, ServiceNow helps organizations in any industry want rely on technology to help quickly produce tangible business results. The new solutions empower communications service providers to easily manage network resources and rapidly deploy new services, and legal teams to expedite investigations and issues so they can support their organizations and reduce risk.
“Speed is critical to driving business growth. Leaders can no longer afford to experiment with one-off solutions and instead turn to proven platforms that deliver the results they expect and need at the speed important in today’s business environment,” said Pablo Stern, SVP of IT workflow products at ServiceNow. “With our latest release of the Now Platform, we’re bringing more solutions to help organizations in every industry to unlock the full value of technology investments. So they can save money, make money, and increase compliance and risk management in today’s complex landscape.”
The release of Now Platform Tokyo seamlessly connects disparate systems, breaks down silos and simplifies complexity everywhere to accelerate returns on digital investments. Tokyo solutions that accelerate business value include industry-specific features as well as those that help the C-suite make smart and sustainable decisions:
- Telecom Network Inventory (TNI) helps communications service providers (CSPs) plan and manage networks with service delivery, care, and assurance in mind, all on one platform. When combined with the full power of Telecom’s ServiceNow product portfolio, workflows across the service lifecycle—across customers, operations, and partner ecosystems—can be automated to optimize investments, drive operational efficiency , and fuel growth.
- Legal Investigations creates an efficient and secure way for enterprise legal teams to quickly manage sensitive internal complaints on one platform. The Legal Investigations app digitizes actions including submissions, interviews, evidence collection, and status and reporting processes.
- Supplier Lifecycle Management (SLM) empowering organizations to transform traditional high-effort supplier interactions that live on email and spreadsheets into modern, digital experiences, enabling teams to reduce operational costs and re focus talent on building a more resilient, diverse, and high-quality supply base. With SLM, suppliers use self-service experiences to get help, diverting common inquiries to their respective teams.
- Enterprise Asset Management (EAM) automates the entire lifecycle of business physical assets from planning to retirement for industries such as healthcare, financial services, retail, manufacturing, and the public sector. The solution helps reduce costs, mitigate risks, and improve strategic planning with visibility across the entire enterprise asset estate. Additionally, it optimizes inventory levels for the business and efficiently runs stockrooms to better utilize existing assets and maximize asset life.
- Environmental, Social, and Governance (ESG) Management is enhanced to allow companies to establish and document ESG goals and KPIs, track performance, collect and validate audit-ready data, and create disclosures that align with key reporting frameworks of ESG, in a single end-to-end solution. Key capabilities include carbon accounting to calculate greenhouse gas (GHG) emissions, and an innovative user experience that helps companies efficiently meet increasing demands for ESG data.
What customers are saying about the Now Platform Tokyo release
King’s Hawaiian
“At King’s Hawaiian, we always strive for excellence in our interactions with each other and in our approach to all aspects of our operations,” said Soo-Jin Behrstock, chief information officer of King’s Hawaiian . “This includes managing and simplifying an increasingly complex supply chain. We will start with indirect purchasing and end with direct purchasing within the supply chain lifecycle in the future. With ServiceNow’s new Supplier Lifecycle management solution, we will be able to strengthen our relationships supplier and our employees will be empowered to make better business decisions through easy access to compliance, risk, and performance data throughout the supplier lifecycle.”
NTT DATA Corporation
“At NTT DATA Corporation, advancing environmental, social, and governance (ESG) goals is a top priority,” said Tomoyuki Azuma, head of the ServiceNow business at NTT DATA Corporation. “By partnering with ServiceNow to enable AI-powered, end-to-end workflow management, we’ve seen how ServiceNow’s capabilities can accelerate key business initiatives across industry verticals. Building on the success of that partnership, we are excited to leverage ServiceNow’s new ESG Management solution as we continue our path to create a more sustainable future and find ambitious solutions that can scale and evolve over time.
KPMG
“ServiceNow Legal Service Delivery presents time to value,” said Aaron Purcell, managing director, KPMG. “Using out-of-the-box capabilities has helped KPMG realize our legal transformation vision faster, increasing productivity and efficiency across the organization while also helping our own clients transform . Adding Legal Investigations will help drive productivity and efficiency while reducing cost and risk, which is important for legal teams asked to do more with less, work faster, and protect the brand of the company.”
Availability
The Now Platform Tokyo release is generally available now.
Additional information:
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Watch a demo at:
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ServiceNow’s Chief Operations Officer, CJ Desai, shares additional insights and innovations on his blog.
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Read thoughts from ServiceNow’s Now Platform Senior Vice President, Jon Sigler, on how these new innovations benefit customers here.
About ServiceNow
ServiceNow (NYSE: NOW) makes the world of work, work better for people. Our cloud-based platform and solutions deliver digital workflows that create great experiences and unlock productivity for employees and enterprises. For more information, visit: www.servicenow.com.
© 2022 ServiceNow, Inc. All rights reserved. ServiceNow, the ServiceNow logo, Now, and other ServiceNow marks are trademarks and/or registered trademarks of ServiceNow, Inc. in the United States and/or other countries. Other company names, product names, and logos may be trademarks of the respective companies with which they are associated.
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